People Services Assistant

As part of the People team, this role provides administrative support for structured and repeatable activities that benefit from consistency and coordination across People Services.

The role supports key operational processes including benefits administration, recognition programmes and employee lifecycle gifting, helping to ensure a consistent and positive employee experience. It also contributes to the smooth running of People Services through support in areas such as purchase order management, IR35 administration and documentation management. Alongside day-to-day operations, the role also supports continuous improvement of People processes, helping to drive our strategy forward and deliver a MAGICAL experience for our Charlotte Tilbury Family!

Reporting to the People Services Manager, the role works closely with the People Services team, as well as the People Governance & Projects Manager and Reward, to ensure processes, materials and communications are accurate and up to date.

Provide administrative support for benefits processes, working in coordination with Reward and People Services

Coordinate recognition programmes (e.g. Tilbury Pots, Long Service Awards), ensuring timely and accurate delivery

Manage employee lifecycle gifting processes, including onboarding and life events

Support the administration of airport passes for Travel Retail employees, including coordinating documentation, tracking requests and ensuring timely processing in line with operational requirements

Support IR35 administration, including documentation collation and tracking in line with established processes

Manage purchase orders and support spend tracking across People Services, ensuring accuracy and visibility

Maintain trackers and records to support consistent and organised delivery of People Services activities

Support the preparation and updating of People Services materials, communications and documentation to ensure they remain accurate and up to date

Assist with employee data collation and reporting where required (e.g. for benefits renewals or audits)

Provide support for People Services activities, projects and cyclical processes as required

Work collaboratively with the wider People team to ensure smooth coordination of activities and a consistent and MAGICAL employee experience

Strong attention to detail with the ability to manage and organise administrative processes accurately

Demonstrates integrity and professionalism when handling sensitive information

Well organised, with the ability to manage multiple tasks and meet deadlines

Strong communication skills and ability to work collaboratively with different teams

Proactive and reliable, with a willingness to support team priorities as needed

Comfortable working with systems and data, with good knowledge of MS Office

Experience in an administrative or HR support role (desirable)

Passion for all things beauty and an avid follower of social media, trends and industry news.

Charlotte Tilbury is a fast ‑ paced, dynamic and ever ‑ evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.

Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves

We’re a hybrid model with flexibility, allowing you to work how best suits you

Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey

And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

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