People ServiceDesk Executive (49488)

Minimum 1 year experience in HR department

Experience building and maintaining relationships with a range of internal and external stakeholders, including overcoming challenges and barriers.

Confident and clear communicator, with experience of adapting your style and approach for maximum impact.

Experience of planning and organising, confidence in managing your own time effectively in a fast-paced environment and responding to unforeseen priorities

Customer understanding - Understands customer needs & applies user-centric principles. (Novice).

Understanding of Success factors.

Experience of working in Background screening

Knowledge of customer service principles and practices

Attention to detail to ensure right resolution of the query.

Must be a highly motivated self-starter comfortable working in a fast-paced environment.

Eager to learn and develop troubleshooting and customer service skills

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]