Payment Operations & Risk Manager [Arabic only-immediate hire]

Role

Role Description

• Own end-to-end payment operations, including transaction monitoring, performance optimization, and incident response
• Lead financial reconciliation with zero tolerance for discrepancies, ensuring full alignment across transaction, settlement, and reporting layers
• Conduct deep investigations into e-commerce discrepancies, delivering clear root cause analysis (RCA) and implementing corrective controls
• Monitor and interpret risk signals and behavioral anomalies, proactively identifying issues before escalation
• Manage disputes and chargebacks, providing structured guidance on high-quality documentation and representment strategy
• Produce data-driven insights that directly improve success rates, reduce losses, and enhance operational efficiency
• Act as the primary interface with payment partners, handling escalations with a fact-based and assertive approach

Qualifications

• Excellent English and Arabic communication skills (written and spoken), with strong stakeholder management capabilities across internal and external teams
• Strong knowledge of online payment operations, risk management, and financial services compliance
• Expertise in payment workflows, reconciliation processes, settlement operations, and cash flow management
• Proficiency in data analysis, fraud monitoring, and building risk management frameworks
• Strong analytical and problem-solving skills with high attention to detail and the ability to make data-driven decisions under pressure
• Familiarity with AI-driven tools or technologies related to financial operations is a plus
• Bachelor’s degree in Finance, Business Administration, Risk Management, or related field
• 2–5 years of experience in payment operations, fintech, e-commerce risk, or financial operations
• Understanding of the MENA banking and e-commerce landscape is advantageous

Requirements

• Fluent in Arabic and English (read, write & spoken)
• Must already reside in Dubai and be able to commute to Business Bay
• **Must be available to join immediately or within 2 weeks**
• **Candidates with notice periods longer than 2 weeks will not be considered**
• Please send your CV to:
• finance@amanamode.com