Patients Accounts Representative (Full Time)

• Performs hospital admission functions to include greeting and receiving patients, obtaining demographic and financial information, registering patient in hospital systems, and contacting authorities or families when appropriate.
• Provides initial financial counseling to the patient and/or guarantor and determines the classification of the patient for financial purposes.
• Directs patient to appropriate financial assistance when required.
• Handles pre-admission and discharges, completes appropriate forms, collects appropriate patient payment for services rendered and makes appropriate entries into the computer system.
• Promptly and accurately enters charges and payments into the computer system and collects patient payments.
• Performs all billing and collection efforts for self-pay patients and self-pay portions after insurance.
• Follows up on accounts until paid in full or turned over to collections.
• Interviews, assists, and counsels patients who contact the hospital for assistance in resolving large account balances.
• Provides in-depth financial counseling to supplement the initial counseling to include informing patients of hospital policies, arranging suitable financial coverage for self-pay patients.
• Reviews accounts receivable reports to determine causes of inappropriate balances reflected by these reports. Takes appropriate action to reduce or minimize these types of balances to include recommending changes.
• Responds to patient inquiries concerning their accounts including billing status and account balance.
• Complies with all hospital and departmental policies and procedures, safety program requirements, corporate compliance program standards of conduct, all applicable statutes, rules and regulations.
• Performs other duties as assigned or requested.

• Prolonged walking and sitting for periods of time.
• Continuous handling, fingering and eye-hand-foot coordination, with frequent reaching.
• Continuous use of corrected vision, depth perception, wide field of vision and color vision.

• High attention to detail, concentration and alertness.
• Must handle multiple tasks simultaneously and is subject to interruptions.

• Must have excellent communication skills (reading, writing, speaking, and understanding) in English.

• Ability to type a minimum of 40 words per minute (wpm).
• Knowledge of the business use of computer hardware, software, including, but not limited to, Cerner, Microsoft Office, 3M Coding (or comparable system), etc.

• Associates Degree in health administration or comparable field .

• At least three (3) years third party payor billing experience in a physician’s office, clinic or hospital .

The above information has been designed to indicate the general nature and level of work performed by an employee in this classification .

It is not to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required doing this job .

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.