Patient Support Technician

About the Department

The City of Sioux Falls Health Department is seeking a part- time Patient Support Technician to assist access to dental care in a community health setting.

This role plays an important part in creating a welcoming, supportive environment for patients and ensuring clinic operations run smoothly.

include scheduling, confirming, and registering patients for dental appointments both in person and by phone; answering general questions and assisting patients as they navigate clinic services.

The Patient Support Technician works closely with the clinical team, maintains accurate patient dental records, and supports coordination of care across clinic locations.

This position also assists with routine administrative processes, documentation within the electronic medical record system, and day-to-day needs to help reduce barriers to care for the community.

The City of Sioux Falls Health Department is seeking a part- time Patient Support Technician to assist access to dental care in a community health setting.

This role plays an important part in creating a welcoming, supportive environment for patients and ensuring clinic operations run smoothly.

include scheduling, confirming, and registering patients for dental appointments both in person and by phone; answering general questions and assisting patients as they navigate clinic services.

The Patient Support Technician works closely with the clinical team, maintains accurate patient dental records, and supports coordination of care across clinic locations.

This position also assists with routine administrative processes, documentation within the electronic medical record system, and day-to-day needs to help reduce barriers to care for the community.

Qualified candidates will have experience with customer service duties at the front desk in a health clinic environment and familiarity with an EMR system.

Qualified candidates will have experience with customer service duties at the front desk in a health clinic environment and familiarity with an EMR system.

Ability to prioritize multiple duties according to patient needs.

Oral and written communication skills.

Ability to establish and maintain effective working relationships.

Accuracy and organizational skills.

Strong telephone and interpersonal skills.

Knowledge of medical or dental terminology.

Knowledge of third-party insurance coverage.

Knowledge and experience with Microsoft Office products.

Ability to learn and navigate specialized software programs.

Ability to educate and counsel patients regarding available health care programs.

Ability to maintain confidentiality.

• Ability to prioritize multiple duties according to patient needs.
• Oral and written communication skills.
• Ability to establish and maintain effective working relationships.
• Accuracy and organizational skills.
• Strong telephone and interpersonal skills.
• Knowledge of medical or dental terminology.
• Knowledge of third-party insurance coverage.
• Knowledge and experience with Microsoft Office products.
• Ability to learn and navigate specialized software programs.
• Ability to educate and counsel patients regarding available health care programs.
• Ability to maintain confidentiality.

The City of Sioux Falls takes pride in being an Employer of Choice including our Culture, Values, and Compensation and Benefits.

Apply today to become part of ONE Team and help us take care of today for a better tomorrow!

Competitive salary with other public and industry positions, including step advancements.

The City participates in the South Dakota Retirement System .

Employees receive a 6% match .

Additionally, employees may choose to enroll in a Deferred Compensation Plan.

Health, Dental, and Vision Insurance: Competitive rates for single, 2-party, and family. 11 paid holidays and 2 personal leave days each calendar year.

New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year.

Sick leave accrues over 96 hours per year.

The City of Sioux Falls is an eligible employer for the Public Service Loan Forgiveness program.

• Competitive salary with other public and industry positions, including step advancements. The City participates in the South Dakota Retirement System . Employees receive a 6% match . Additionally, employees may choose to enroll in a Deferred Compensation Plan. Health, Dental, and Vision Insurance: Competitive rates for single, 2-party, and family. 11 paid holidays and 2 personal leave days each calendar year. New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year. Sick leave accrues over 96 hours per year. The City of Sioux Falls is an eligible employer for the Public Service Loan Forgiveness program.
• The City participates in the South Dakota Retirement System . Employees receive a 6% match . Additionally, employees may choose to enroll in a Deferred Compensation Plan. Health, Dental, and Vision Insurance: Competitive rates for single, 2-party, and family. 11 paid holidays and 2 personal leave days each calendar year. New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year. Sick leave accrues over 96 hours per year. The City of Sioux Falls is an eligible employer for the Public Service Loan Forgiveness program.
• Health, Dental, and Vision Insurance: Competitive rates for single, 2-party, and family. 11 paid holidays and 2 personal leave days each calendar year. New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year. Sick leave accrues over 96 hours per year. The City of Sioux Falls is an eligible employer for the Public Service Loan Forgiveness program.
• 11 paid holidays and 2 personal leave days each calendar year. New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year. Sick leave accrues over 96 hours per year. The City of Sioux Falls is an eligible employer for the Public Service Loan Forgiveness program.
• New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year. Sick leave accrues over 96 hours per year. The City of Sioux Falls is an eligible employer for the Public Service Loan Forgiveness program.
• Sick leave accrues over 96 hours per year. The City of Sioux Falls is an eligible employer for the Public Service Loan Forgiveness program.
• The City of Sioux Falls is an eligible employer for the Public Service Loan Forgiveness program.

• Yes
• No
• Yes
• No
• Monday - Friday until 5:15 p.m.
• Other