paycor

Patient Services Representative (Call Center)

Elevate Patient Financial Solutions

Remote, USA

Full-time

Entry

Remote

USD 18-21.38 hourly / hour

Discovered 1 months ago

Full Job Posting

Answers phone calls from patients, guarantors, and insurance companies.
Researches accounts to provide correct balance, payment, and insurance information, as well as educate callers regarding insurance billing and payment options.
Recognizes and resolves insurance and billing errors.
Brings patient’s accounts to resolution via immediate payment in full, setting up payment plans, post-dating payments, finding insurance, or offering settlements or discounts, as well as recognize appropriate reasons for patients to dispute balances.
Keeps informed and up to date on the proper procedures and protocols for each of our providers.
Makes outbound calls to patients or guarantors regarding past due balances as well as to advise them of information given to us by their insurance or the provider regarding their accounts.
Documents all work performed in accurate and concise manner according to Elevate PFS best practices.
Handles all calls with efficiency and accuracy as well as exceptional customer service.
Other duties as assigned.
Customer service experience
Professional, accurate, clear, and concise communication
Detailed and thorough
Positive and encouraging attitude
Remote and Hybrid positions require a home internet connection that meets the company’s upload and download speed criteria.

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