Senior Strategy & Operations Analyst

Role overview

Responsibilities

• Identify important questions and the data needed to answer them; source or build missing performance data with Operations and IT.
• Clean, reconcile, and validate EPIC, vendor, and internal data, resolving record-level duplicates, gaps, and discrepancies.
• Present analysis to leadership and client stakeholders; work with Operations leaders to interpret findings and create action plans.
• Lead strategic and operational initiatives and develop KPIs, measurement frameworks, ROI analyses, and business cases.
• Build staffing, FTE, capacity, and backlog burn-down models.
• Analyze call center performance, including volume, abandonment, speed of answer, handle time, and agent availability.
• Own recurring daily, weekly, and monthly reporting and standardize and automate it with the Analytics team.
• Use approved generative AI tools and validate outputs against source data.
• Adhere to HIPAA, client data-use agreements, and internal audit and compliance controls.

Qualifications and requirements

• Bachelor's degree in a relevant field or equivalent work experience.
• At least 4 years in analytics, strategy, consulting, or business/operations analysis.
• At least 3 years of healthcare industry experience in a relevant organization or healthcare consulting.
• Experience with EPIC reporting, including tools such as Reporting Workbench, SlicerDicer, or Clarity/Caboodle extracts.
• Familiarity with healthcare data concepts, including patient and encounter identifiers, orders/referrals, CPT/ICD coding, payers, and provider NPI.
• Advanced Excel skills and ability to reconcile large, inconsistent datasets to the record level.
• Proficiency with generative AI for analysis and reporting, with validation of outputs; Claude is preferred.
• Able to produce accurate executive PowerPoint presentations under tight recurring deadlines.
• Clear communication with operational, non-technical audiences; professional and concise writing.
• Self-driven, detail-oriented, able to work independently, manage priorities, and make sound decisions under pressure.

Preferred qualifications

• Preferred: Hands-on experience with EPIC operational workflows, such as orders/referrals, scheduling, or authorizations.
• Preferred: Revenue cycle or patient access experience, including scheduling, prior authorization, pre-registration, financial clearance, or denials.
• Preferred: SQL and/or Python for data preparation; Power BI or Tableau.
• Preferred: Business statistics or process improvement methodology, such as Lean or Six Sigma.
• Preferred: Call center or workforce analytics experience.
• Preferred: Client-facing consulting or outsourced-services experience.

Compensation

• Salary range is $104,500–$130,000 per year.

Workplace

• Remote position in the United States.