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Patient Services Coordinator

TFP Nurture Fertility
Maidenhead, GBR
Part-time
Mid
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

Key Responsibilities:

  • Qualifications and Experience:
  • Educated to Higher Level • Experience working in an administration role. • Experience working with patients / customers both face-to-face and over the telephone • Skills & competencies normally associated with relevant administration experience. • Proficient knowledge and experience of Microsoft Office Packages • Excellent keyboard/IT skills • Excellent oral and written communication skills and manner • Ability to communicate effectively with staff and patients over the telephone and face-to-face • Excellent time management skills • Commitment to delivering a high-quality patient experience. • Be comfortable asking for payments and taking payments from patients • High level of customer orientation • High level of resilience and empathy
  • Location: TFP Thames Valley Fertility - Maidenhead
  • Salary: Competitive (Depending on experience)
  • Working Hours: 37.5 per week
  • There will be an evening and weekend shift required on a rotational basis of 1:4
  • Pension: Dual contribution pension scheme
  • Holiday Entitlement: 27 Days + Bank holidays pro rata
  • Educated to Higher Level
  • Experience working in an administration role.
  • Experience working with patients / customers both face-to-face and over the telephone
  • Skills & competencies normally associated with relevant administration experience.
  • Proficient knowledge and experience of Microsoft Office Packages
  • Excellent keyboard/IT skills
  • Excellent oral and written communication skills and manner
  • Ability to communicate effectively with staff and patients over the telephone and face-to-face
  • Excellent time management skills
  • Commitment to delivering a high-quality patient experience.
  • Be comfortable asking for payments and taking payments from patients
  • High level of customer orientation
  • High level of resilience and empathy

Qualifications

  • Promptly and professionally managing initial enquiries via telephone/email within 24 hours of receipt.
  • Effective processing of all GP, consultant and self-referrals within 3 days.
  • Dealing with all satellite clinics and ensuring that communication is of a high standard to deliver a seamless patient pathway.
  • Explaining the processes to new patients and those seeking treatment.
  • Ensuring that patients’ records and correspondence are correctly filed.
  • To be conversant with the patient database for recording and maintaining patient information, including the appointment and invoicing system.
  • Ensuring that all communication with the patient is documented in the patient database.
  • Ensuring that money has been received for all appointments that require to be paid for in advance and follow up where necessary.
  • To carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.

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