Patient Service Representative
Role Overview
The Patient Service Representative (PSR) is responsible for providing quality customer service to Finger Lakes Community Health patients and serves as a resource and guide.
This position ensures the various patient scheduling, check-in, and payment collection duties are completed and documented appropriately.
Full Job Posting
Qualifications
- 1+ years in a healthcare or customer service setting preferred.
- A valid government-issued photo identification document is required.
- Possesses introductory knowledge of healthcare billing processes and appointment scheduling.
- Demonstrates the ability to communicate clearly and professionally in a clinical setting.
- Displays ability to perform work accurately and thoroughly.
- Applies sound judgement in routine situations to identify issues and seek guidance to resolve them.
- Physical Requirements:
- Sitting/Standing: Prolonged sitting with occasional standing or walking.
- Computer Use: Frequent typing and prolonged screen time.
- Light Lifting: Frequently lifting or carrying objects up to 15 pounds.
- Visual: Clear vision for reading and inspections.
- Hearing Clarity: Ability to hear conversations in person or in virtual communications.
- Noise Sensitivity: Work may require filtering background noise to focus on speech or signals.
- OSHA Level 2
- Health Center/Clinic: Work within a healthcare facility, interacting with patients and staff.
- Fast-Paced: Busy environment with multiple priorities to manage and changing business needs that require problem-solving skills.
- Office Hours: Standard business hours, with occasional extended shifts based on clinic needs.
- Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR ([email protected]) and may appear as spam.
Preferred Qualifications
- 1+ years in a healthcare or customer service setting preferred.
About Finger Lakes Community Health
Independent nonprofit FQHC providing medical, dental, behavioral-health, care-management, and advocacy services in New York’s Finger Lakes region.
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