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Patient Service Representative (PSR)

Conifer Health Solutions
San Antonio, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 3 days ago

Full Job Posting

Qualifications

  • MINIMUM EDUCATION: High School Diploma or Equivalent GED PREFERRED EDUCATION: Associates Degree from an accredited school or college. Completion of Medical Office Assistant Program. MINIMUM EXPERIENCE: 2 years of medical office experience PREFERRED EXPERIENCE: 4 years medical office experience PREFERRED CERTIFICATIONS/LICENSURE: Healthcare management/administration certification.
  • MINIMUM EDUCATION: High School Diploma or Equivalent GED

Responsibilities

  • Perform patient check-in/check-out, including registration, demographic updates, and insurance verification
  • Schedule, confirm, and manage patient appointments and provider calendars
  • Collect co-pays, balances, and maintain accurate payment records
  • Answer phones and address patient inquiries with professionalism
  • Manage eFax inbox; route referrals, orders, and documents appropriately
  • Scan and maintain accurate records in the EMR system
  • Coordinate patient flow and notify clinical staff of arrivals or delays
  • Schedule follow-ups and support continuity of care
  • Verify insurance eligibility and assist with authorization processes
  • Ensure compliance with HIPAA, documentation, and organizational policies

Preferred Qualifications

  • Associates Degree from an accredited school or college. Completion of Medical Office Assistant Program.
  • MINIMUM EXPERIENCE: 2 years of medical office experience
  • PREFERRED EXPERIENCE: 4 years medical office experience
  • PREFERRED CERTIFICATIONS/LICENSURE: Healthcare management/administration certification.

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