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Patient Scheduler

Flourish Research
Century City, USA
Full-time
Junior · 1+ years experience
Onsite
Discovered 6 days ago

Full Job Posting

Requirements

  • MINIMUM REQUIREMENTS:
  • Education: High school diploma or equivalent required; some college coursework preferred.
  • Experience: 1+ years of experience in medical scheduling, front-office healthcare administration, or a related customer service role. Experience working in a multi-provider or high-volume clinic preferred.
  • C. Prior experience with insurance authorizations and referrals.
  • D. Excellent verbal and written communication skills. Able to communicate clearly, professionally, and effectively in person, in writing, or by phone.
  • E. Ability to collaborate and align with both internal and external stakeholders.
  • F. Excellent customer service skills for both inter and intra department.
  • G. Demonstrates professionalism, confidentiality, and sound decision-making.
  • H. Ability to manage high volume calls, messages, call routing, and follow-up communications.
  • I. Ability to maintain records and documentation in an accurate and timely manner.
  • J. Ability to communicate effectively with patients to provide clear and thorough instructions, answer questions, and complete required processes.
  • K. Excellent computer skills to include Office365 products.
  • L. Ability to learn and demonstrate compliance with company policies and procedures.
  • M. Strong organizational skills and ability to multitask in a fast-paced environment
  • N. Ability to work both independently and in a team environment.
  • O. Consistently demonstrate Flourish Research’s core values.

Knowledge and Skills:

  • A. Familiarity with electronic medical records (EMR) and practice management software strongly preferred.
  • B. Strong understanding of medical terminology and insurance verification processes preferred.
  • C. Prior experience with insurance authorizations and referrals.
  • D. Excellent verbal and written communication skills. Able to communicate clearly, professionally, and effectively in person, in writing, or by phone.
  • E. Ability to collaborate and align with both internal and external stakeholders.
  • F. Excellent customer service skills for both inter and intra department.
  • G. Demonstrates professionalism, confidentiality, and sound decision-making.
  • H. Ability to manage high volume calls, messages, call routing, and follow-up communications.
  • I. Ability to maintain records and documentation in an accurate and timely manner.
  • J. Ability to communicate effectively with patients to provide clear and thorough instructions, answer questions, and complete required processes.
  • K. Excellent computer skills to include Office365 products.
  • L. Ability to learn and demonstrate compliance with company policies and procedures.
  • M. Strong organizational skills and ability to multitask in a fast-paced environment
  • N. Ability to work both independently and in a team environment.
  • O. Consistently demonstrate Flourish Research’s core values.

Benefits

  • Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.
  • Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.

Preferred Qualifications

  • Education: High school diploma or equivalent required; some college coursework preferred.
  • 1+ years of experience in medical scheduling, front-office healthcare administration, or a related customer service role. Experience working in a multi-provider or high-volume clinic preferred.
  • A. Familiarity with electronic medical records (EMR) and practice management software strongly preferred.
  • B. Strong understanding of medical terminology and insurance verification processes preferred.

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