Patient Scheduler - Call Center
Full Job Posting
Essential Functions
Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries.
Review and manage recall appointments and no show/ cancellation reports
Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed
Retrieve and appropriately route any messages from the answering service.
Perform registration functions for new or existing patients and activate patient files.
Effectively collect and record copayments as required.
Provide advanced financial support to patients and colleagues regarding claim and billing inquiries
Verify patient insurance eligibility and clearly communicate benefit limitations.
Assist with scheduling patient appointments and follow-up visits.
Ensure accurate and detailed documentation of patient encounters.
Provide additional support to patients and medical staff as needed.
Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA).
Adhere to practice policies, procedures, and protocols
Participate in team meetings and contribute to quality improvement initiatives.
Demonstrate commitment to organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism. Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.
Other duties as assigned
Skills
- Excellent customer service skills that include written and verbal communication.
- Ability to handle high call volume in a productive manner and know when to escalate issues.
- Ability to multitask and work in a fast-paced environment.
- Compassionate and empathetic attitude towards patients.
- Demonstrate time management skills by efficiently prioritizing tasks and patients simultaneously.
- Demonstrate professionalism, a high quality of work, collaboration, goal attainment, attention to detail, self-motivation, and productivity in a remote capacity.
- Proven ability to work collaboratively within a team environment.
- Highly adaptable and willing to adjust to changing priorities and conditions.
Experience and Education
High School Diploma or equivalent required.
Minimum 1-2 years of customer service experience
Call Center experience preferred, but not required
Computer proficiency, including programs such as MS Office, Word, Excel, email and internet research.
Knowledge of HIPAA and Insurance Payors
Medical Receptionist/PSR experience preferred
Experience with electronic health records (EHR) systems preferred, but not required
Pay or shift range: $18/hr to $21/hr The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Full Time Benefits Summary
- Full time benefit-eligibility beginning the first of the month after hire
- Immediate 401(k) matching contribution with no vesting period
- Generous PTO offering with additional time off for volunteering
- Choice of multiple medical insurance plans to best meet your needs
- Access to Axia providers at little to no cost through Axia’s medical insurance
- Axia-paid life insurance, short term and long term disability
- Free counseling for colleagues and family members, including parents and parents-in-law
- Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
- Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
- At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.
Requirements
- Excellent customer service skills that include written and verbal communication.
- Ability to handle high call volume in a productive manner and know when to escalate issues.
- Ability to multitask and work in a fast-paced environment.
- Compassionate and empathetic attitude towards patients.
- Demonstrate time management skills by efficiently prioritizing tasks and patients simultaneously.
- Demonstrate professionalism, a high quality of work, collaboration, goal attainment, attention to detail, self-motivation, and productivity in a remote capacity.
- Proven ability to work collaboratively within a team environment.
- Highly adaptable and willing to adjust to changing priorities and conditions.
About Axia Women's Health
Privately owned integrated women's health network providing obstetric, gynecologic, fertility, maternal-fetal, breast, behavioral-health and laboratory care.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Axia Women's Health
Certified Medical Assistant (CMA) II
Bridgewater, USA
Patient Service Rep I
Downingtown, USA
Certified Medical Assistant (CMA) II
Bridgewater, USA
Certified Medical Assistant (CMA) I
Downingtown, USA
Manager, Accounting
Voorhees, USA
Patient Service Rep II
Englewood, USA
Patient Service Rep II
Voorhees, USA
Patient Service Rep I
Downingtown, USA