Patient Relationship Executive

Job Summary

Key Responsibilities

• Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure.
• Manage inbound calls and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols.
• Educate patients about available treatments, diagnostic services, specialties, and other offerings.
• Update and maintain accurate records of patient, follow-ups, and call outcomes using clinic or hospital software.
• Collaborate with doctors, nursing staff, and administrative teams to ensure smooth scheduling and coordination.
• Send appointment reminders, payment follow-ups, and reports to patients via call, SMS, or email.
• Handle patient concerns or complaints with empathy and escalate complex issues to the appropriate department.
• Assist with basic administrative tasks related to patient handling, call logs, and documentation.

Desired Candidate Profile

• Minimum 2 year of experience in telecalling, patient coordination, or customer service—preferably in a healthcare or medical setting (clinic, hospital, diagnostic center, etc.).
• Excellent verbal communication skills in English; knowledge of regional languages is a plus.
• Strong interpersonal skills with a patient-centric and polite approach.
• Ability to manage high call volumes, multitask, and stay organized in a fast-paced medical environment.
• Familiarity with electronic health record (EHR) systems, appointment scheduling tools, and medical terminology is a bonus.
• Proficient in MS Office and basic computer operations.

Additional Details

• Experience Required: 2+ years in Healthcare Telecalling / Patient Support
• Education: Bachelor’s degree preferred (any discipline)
• Shift Timings: Rotational or Day Shift (as per operational needs)
• Joining: Immediate joiners will be given preference

Job Type: Full-time

Application Question(S)

• Are you available for immediate joining?

Experience

• Healthcare/Hospital : 1 year (Required)