Patient Relation Officer

Arabic speaking Must

Have family or golden visa Must

· Greet visitors and patients, determine their needs and guide them accordingly.

· To answer queries and to provide information directly to the person or on the telephone.

· To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.

· Book appointments and follow up appointments according to the patient request.

· Quote for products and services

· Handle patient complaint in a timely manner, takes notes and seeks superior’s assistance if the complaint cannot be solved within the department.

· Update the shift checklist and make sure that all the tasks are completed.

. visit schools and convince them for cooperation

.

Attend treatment sessions and check the child response to treatment

.

Handle enquires/ complains from patients and solve it in proper way.

.

Introduce about our service/ price to the families

.

Handle early intervention program or summer camp.

· Be updated about the accepted insurance cards in the hospital/clinic.

· Creating Posts and take pictures and video

· Daily advertisement on social media

· Monitor google reviews

· Contact Leeds & Perform visits as per management request

· Arrange & Attend events

· Handle patient registration, eligibility checking, insurance verification and billing process accurately.

· Make sure that eligibility checking and registration done before that session.

· Assign the correct therapist in records to the patients.

· Maintain accurate and organized records in compliance with clinic standards.

· Provide administrative support to medical staff and ensure smooth clinic operations.

· Prepare patient file and required signatures.

· Follow up on all the pending cancellations of registrations.

· Attending Customer as they arrive at the cash counter.

· Provide customers with information on totals and ask if they would like to pay by card or cash.

· Ensuring the patient is billed as per the insurance card (co-payment/uncovered services collected from patient)

· Prepare reports of cash received, session balance

· Responsible to prepare, assign and modify the schedule of therapist and patient transportation.

· Schedule, manage, and confirm patient appointments, ensuring an efficient booking system.

· Follow up with patients for appointment reminders, feedback, or necessary updates.

· To report on time to the shift and be flexible to move to another area if needed.

Shall be flexible to change duty timing based on organization need.

· Ensure appointment schedules are adhered to with minimal or no waiting times.

· Call patients as soon as the information is given that therapist will be late or has an emergency case and appointment to be rescheduled accordingly.

· Collaborate with clinic staff to ensure smooth day-to-day operations.

· Prepare other reports as per requested by management.

Pay: AED3,500.00 per month