successfactors
Patient Financial Advocate
Firstsource
USA
Full-time
Junior · 1–3 years experience
Onsite
Discovered 1 weeks ago
Full Job Posting
Qualifications
- The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Education High school diploma or equivalent required Work Experience 1-3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Competencies & Skills Must have basic computer skills. Effectively communicate complex financial information to patients in a clear and empathetic manner. Provide exceptional customer service, addressing patient concerns and inquiries promptly and professionally. Demonstrate compassion and understanding towards patients facing financial challenges, while maintaining professionalism. Handle multiple patient cases and financial inquiries efficiently. Additional Qualifications Cultivate and maintain positive working relationships with hospital staff at all levels and in various departments. Report significant occurrences to management promptly (e.g., significant changes in the number or type of referrals). Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Maintain an accurate log of accounts referred each day. Achieve specified goals and objectives as assigned by management on a regular basis. Always uphold confidentiality standards for account information. Maintain an organized and tidy workstation. Adhere to established policies and procedures outlined in the Employee Handbook and the Employee Code of Conduct. Actively participate in and remain aware of the Corporate Compliance Program. Possession of a valid driver's license and ability to meet insurability standards for any work-related driving. Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements. Ability to pass a pre-employment background investigation based on client requirements, including but not limited to, criminal history, motor vehicle report, work authorization verification and medical screenings. The medical screenings may include one or more of the following: drug test, bloodwork for TB and titers, nicotine testing, physical exam, color-blind testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza and Covid-19.
Preferred Qualifications
- The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Education High school diploma or equivalent required Work Experience 1-3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Competencies & Skills Must have basic computer skills. Effectively communicate complex financial information to patients in a clear and empathetic manner. Provide exceptional customer service, addressing patient concerns and inquiries promptly and professionally. Demonstrate compassion and understanding towards patients facing financial challenges, while maintaining professionalism. Handle multiple patient cases and financial inquiries efficiently. Additional Qualifications Cultivate and maintain positive working relationships with hospital staff at all levels and in various departments. Report significant occurrences to management promptly (e.g., significant changes in the number or type of referrals). Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Maintain an accurate log of accounts referred each day. Achieve specified goals and objectives as assigned by management on a regular basis. Always uphold confidentiality standards for account information. Maintain an organized and tidy workstation. Adhere to established policies and procedures outlined in the Employee Handbook and the Employee Code of Conduct. Actively participate in and remain aware of the Corporate Compliance Program. Possession of a valid driver's license and ability to meet insurability standards for any work-related driving. Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements. Ability to pass a pre-employment background investigation based on client requirements, including but not limited to, criminal history, motor vehicle report, work authorization verification and medical screenings. The medical screenings may include one or more of the following: drug test, bloodwork for TB and titers, nicotine testing, physical exam, color-blind testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza and Covid-19.
About Firstsource
BPO & Outsourcing36689 employeesFounded 2001
Provides business process management services for healthcare and financial sectors.
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