Patient Experience Officer (Receptionist)
Role Overview
Patient Experience Officer (Receptionist) role at a multispecialty outpatient care provider.
Key Skills for This Role
Full Job Posting
Role overview
Patient Experience Officer (Receptionist) role at a multispecialty outpatient care provider.
Patient reception and service
- Welcome patients and visitors warmly, comfort patients, answer questions, and maintain the reception area.
- Book, reschedule, and cancel appointments; register new patients.
- Track patient arrivals and service schedules, and notify doctors and nurses about delays.
- Record and update patient personal and financial information, and validate insurance cards at each visit.
- Report complaints, save required registration data, and log registration issues daily for improvement.
- Maintain respectful relationships with doctors and support productive, high-quality service.
Education and experience
- Diploma or another qualification degree.
- Experience in customer service, contact center, call center, or customer care.
Communication and work skills
- Communicate clearly and read and write effectively in English and Arabic.
- The description also identifies multitasking, flexibility, telephone skills, time management, organization, attention to detail, and scheduling.
About the employer
My Clinic is a multispecialty outpatient care provider in Saudi Arabia, operating since 2017.
The employer describes its work environment as inclusive and accessible to individuals with disabilities and special needs.
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