Patient Experience Lead

A patient will forget what you said.

They will not forget how you made them feel.

We hire for that.

This role exists because we believe the quality of a patient's experience is as important as the quality of their care — and that the person who holds this role has the power to define what Gentle Procedures Dubai means to every family who walks through our door.

Gentle Procedures Dubai is the first international clinic of The Pollock Group — a Canadian medical institution recognised globally for transforming circumcision care through precision, warmth, and an uncompromising commitment to the patient.

We are a

specialist circumcision clinic

— the regional home of the

.

Our founder,

, has performed more circumcisions than almost anyone on earth.

We are launching in Jumeirah.

We are not filling seats —

we are making foundational hires.

The people who join us now will define what this clinic becomes.

We are not writing a standard list of requirements.

Here is what actually matters to us:

Fluency in Arabic and English — genuinely.

Not conversational.

Not getting by.

You communicate with sophistication and warmth in both languages and understand the cultural nuance each carries.

An almost unreasonable attention to detail.

You notice the misaligned chair, the temperature one degree too cold, the patient who has been waiting slightly too long without acknowledgement.

You do not need to be asked.

This is not a habit — it is a reflex.

A restless standard of excellence.

Yesterday's great is not good enough for you today.

You are constantly asking what could be sharper, what a patient might have felt that you did not intend.

You improve things because you cannot help it.

An entrepreneurial, ownership mindset.

You do not wait for a process to exist before you act.

You think about the clinic the way a founder would — because as one of our first hires, you are one.

Composure that does not waver.

The busiest, most pressured moments are exactly when patients need warmth most.

You do not perform calm — you have it.

Pressure does not change how you treat people.

3+ years in a premium patient-facing or luxury environment.

A private clinic, a five-star hotel, a premium wellness brand.

You know what exceptional feels like from the inside — the invisible work that makes it look effortless.

Discretion as a default.

You will hold families' medical information and private moments in your hands every day.

Confidentiality is not a policy you follow — it is a line you would never think to cross.

Genuine confidence with technology.

You have worked with EMR or clinic management systems and learn new ones quickly.

You master them, and then you help others.

Send your CV to

[email protected]

with the subject line:

Expected start: early September 2026.

Please include your current notice period in your email — it matters for our timeline.

We have one question for you, in place of a cover letter:

Tell us about a moment — in a clinic, a hotel, a restaurant, anywhere — when you witnessed or delivered an experience that was genuinely exceptional.

What made it that way, and what did it take that most people would not have bothered with?

Keep your answer under 300 words.

We review applications on a rolling basis and read every response.

Only shortlisted candidates will be contacted.

Candidates holding their own UAE residence visa are preferred.

For the right candidate, we will provide full employment visa sponsorship.

*Gentle Procedures Dubai is an equal opportunity employer committed to building a team as diverse as the communities we serve.*