Patient Experience Coordinator

Every visit begins before a family ever walks through our door.

You are where it begins.

This role exists because we believe the first phone call, the first message, and the first minute at the front desk shape everything a family feels about us — before any clinician says a word.

The person who holds this role is not support staff.

They are the front line of a standard.

Gentle Procedures Dubai is the first international clinic of The Pollock Group — a Canadian medical institution recognised globally for transforming circumcision care through precision, warmth, and an uncompromising commitment to the patient.

We are a

specialist circumcision clinic

— the regional home of the

.

Our founder,

, has performed more circumcisions than almost anyone on earth.

We are launching in Jumeirah.

We are not filling seats —

we are making foundational hires.

The people who join us now will define what this clinic becomes.

We are not writing a standard list of requirements.

Here is what actually matters to us:

Warmth that is real.

Patients can tell the difference between courtesy and care.

Your kindness is not a customer-service voice — it is who you are, on the phone, in person, and on the busiest day of the month.

Organisation and accuracy as a point of pride.

Schedules, records, payments, follow-ups — you get the details right the first time, and it bothers you when something is even slightly off.

Communication with genuine polish.

You write and speak clearly and gracefully.

For one of these two roles, that means full professional fluency in Arabic and English, with the cultural sensitivity each language carries.

Composure when it is busy.

Phones ringing, a family arriving, a colleague with a question — you sequence it calmly and nobody feels deprioritised.

Pressure does not change your tone.

Speed and confidence with systems.

Booking platforms, EMR or clinic software, payments — you learn new systems quickly and become the person others ask.

Discretion as a default.

You will hold families' medical information, records, and private moments in your hands every day.

Confidentiality is not a policy you follow — it is a line you would never think to cross.

You understand what it means to be trusted, and you protect that trust completely.

A team-first, ownership mindset.

You do not say that is not my job.

As one of our founding hires, you think like an owner — and you will be treated like one.

Experience in a clinic, hotel, airline, or premium service environment is a strong advantage — but

we will take character and standards over a perfect CV.

Send your CV to

[email protected]

with the subject line:

Patient Experience Coordinator — Your Name.

If you are fluent in Arabic, please say so in your subject line.

Expected start: early September 2026.

Please include your current notice period in your email — it matters for our timeline.

We have one question for you, in place of a cover letter:

Tell us about a time you turned a frustrated or anxious person into someone who left grateful.

What did you actually do — specifically — that most people in your position would not have bothered with?

Keep your answer under 300 words.

We review applications on a rolling basis and read every response.

Only shortlisted candidates will be contacted.

Candidates holding their own UAE residence visa are preferred.

For the right candidate, we will provide full employment visa sponsorship.

*Gentle Procedures Dubai is an equal opportunity employer committed to building a team as diverse as the communities we serve.*