Patient Care Associate

We’re seeking a Patient Care Associate to join our collaborative maternity practice. We’re looking for someone detail-oriented, empathetic, and passionate about delivering an exceptional patient experience.

In this role, you’ll be a primary point of contact for patient inquiries and will work closely with our Customer Experience, Clinical Operations, and clinical teams to ensure smooth, supportive patient journeys. This early-career position is perfect for someone who thrives in a fast-paced healthcare environment and enjoys working on a dynamic, mission-driven team.

This is a full-time role at our Charlotte Clinic, 129 Greenwich Rd, Charlotte, NC 28211

Answer incoming patient calls with warmth, professionalism, and consistency

Respond to patient messages and route them to the appropriate team

Provide timely assistance with scheduling, directions, and general inquiries

Process medical record requests (sending/receiving, ensuring accuracy, mapping records to the EMR, responding to requests, calling other healthcare entities to obtain records)

Route patient questions or concerns to the appropriate care team member

Document all interactions in Oula’s systems with attention to detail

Support patient onboarding and access to virtual care resources

Collaborate closely with Care Coordinators, Front Desk Associates, and clinical staff to ensure seamless patient experiences

Be present on-site at our clinics during scheduled hours, travel regularly to other clinic locations, and provide cross-coverage at the Front Desk

Complete additional administrative tasks related to daily patient requests or needs as directed by the Clinic Manager

High school diploma or equivalent required; some college and/or healthcare-related coursework preferred

Passion for improving maternity care through a combination of clinical care, technology, patient empowerment and education

Ruthlessly organized and detail-oriented in your daily tasks

Committed to providing outstanding service in the maternal healthcare space

Able to communicate effectively both verbally and in writing with internal and external stakeholders

Dependable and adaptable, with the ability to navigate new and evolving processes

Excited about the opportunity and fast-paced work environment of an early-stage company

Our values are Excellence, Candor, Humanity, Ownership, Evidence, and Service. In practice, that means we care about our patients and each other, have honest conversations with respect, make decisions based on evidence, and keep the patient at the center of everything we do.

Oula Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.

Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.

Salary Range$19—$20 USD

Oula's Commitment as an Equal Opportunity Employer:

We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for why you). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.