Patient Access Representative (IN OFFICE)

Start Date: 11/16/26

Pay: $18.00 - $20.00/HR

Schedule: Monday - Friday/ 8-5am MST

Candidates in the Mountain Time Zones will be prioritized for consideration.

As a Patient Access Representative, you are responsible for proactively requesting and obtaining prescriptions and insurance authorizations for an assigned portfolio of patients. You will work closely with medical offices, insurance payers, and internal teams to ensure required documentation is accurate, complete, and received in a timely manner to support uninterrupted patient services. This is a remote, detail-driven role requiring strong follow-up skills, healthcare administrative experience, and a sense of urgency.

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• Equipment Provided
• Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
• Paid Holidays + Bonus Days Off
• Structured onboarding and role-based training
• Opportunities for internal growth
• Competitive hourly pay starting at $18.00 per hour depending on experience

What You'll Do:

• Request and obtain prescriptions and authorizations from medical offices and insurance companies
• Follow up with providers and payers to ensure timely receipt of required documentation
• Resolve questions related to Certificates of Medical Necessity (CMN) and participating provider requirements
• Re-verify patient eligibility for ongoing services
• Maintain accurate, compliant documentation in accordance with HIPAA and regulatory standards
• Communicate with patients, provider offices, and internal teams to resolve access-related issues

The Right Fit Is:

• Experience with insurance authorizations, pre-certifications, or prescription follow-up
• Strong attention to detail and sense of urgency
• Comfortable managing multiple patient accounts and deadlines
• Effective written and verbal communication skills
• Able to work independently in a remote environment

Remote Work Requirements:

• Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
• Ability to participate in virtual meetings with a professional, camera-ready presence
• Ability to demonstrate strong time-management skills, as well as accountability and self-direction

Onsite Operational Support:

In addition to primary job duties, this role supports branch operations and compliance by:

• Maintaining an organized office environment
• Monitoring enteral formula storage temperatures per safety standards
• Conducting routine safety checks (including fire extinguisher inspections)
• Managing inventory of supplies and equipment
• Maintaining clean and dirty equipment areas per health protocols
• Assisting customers, vendors, and surveyors during visits

Position Qualifications:

• High school diploma or GED required; Associate’s degree preferred
• 2+ years of healthcare administrative, medical office, or insurance-related experience
• Insurance authorization or precertification experience preferred
• Home health, DME, or enteral experience a plus
• Proficiency in Microsoft Office (Outlook, Word, Excel)

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.