Patient Access Conversion Specialist
Role Overview
The Patient Access Conversion Specialist is a full-time, 40-hour-per-week role scheduled Monday through Friday.
The position is onsite at the local medical office in Glen Ellyn.
The role includes a base pay range of $16.30 to $24.50 per hour, with possible additional compensation.
Key Skills for This Role
Full Job Posting
About Duly Health and Care
Duly Health and Care describes a collaborative, physician-led network providing coordinated primary and specialty care, surgery, imaging, laboratory, and therapy services.
Benefits
- Benefits include medical, dental, and vision coverage, healthcare navigation, mental health support, life and disability insurance, tuition reimbursement, 401(k) matching, paid volunteer time, and parental leave subject to eligibility.
Job Summary
The Patient Access Conversion Specialist is a full-time, 40-hour-per-week role scheduled Monday through Friday.
The position is onsite at the local medical office in Glen Ellyn.
The role includes a base pay range of $16.30 to $24.50 per hour, with possible additional compensation.
Responsibilities
- Make high-volume outbound phone calls to fulfill patient needs.
- Provide patient scheduling and transportation assistance.
- Welcome patients and visitors and support a positive experience.
- Verify patient information and document it in EPIC.
- Review schedules, pre-screen patients, monitor open slots, and review scheduling reports.
- Prepare charts based on the daily appointment report.
- Perform other assigned duties and responsibilities.
Qualifications
- High school diploma or GED is required.
- Three years of patient- or client-facing experience is required.
- Demonstrated customer service, integrity, honesty, sincerity, and personal job competence are required.
Application Note
- Current Duly, SBC, or QMG employees are instructed to apply through the internal career site.
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