Patient Access Agent - UAE National

Health Shield Medical Center

Patient Access Agent

Key Responsibilities

• Perform outpatient patient registration in HIMS, including collection of co‑pays and deductibles.
• Coordinate with the RCM team to verify insurance eligibility and obtain required authorizations for outpatient services.
• Schedule and process outpatient appointments efficiently and accurately.
• Maintain accurate outpatient medical records and ADT data.
• Coordinate outpatient patient flow, including appointment timing and support service arrangements.
• Liaise with housekeeping, dietary services, translators, and other support departments as required for outpatient care.
• Handle and escalate patient complaints appropriately according to hospital policies.
• Work on a shift basis in line with outpatient operational requirements.

Requirements

• Bachelor’s Degree or Higher Diploma.
• Minimum of 2 years’ experience in customer service, healthcare administration, or patient relations.
• Prior experience in an outpatient or healthcare setting is an advantage.
• Strong multitasking, organizational, and communication skills.
• Ability to perform effectively in a fast‑paced outpatient clinical environment.
• Bilingual candidates are preferred.