Passenger Service Agent

Role Overview

Passenger Service Activities

• Assist passengers during check-in, boarding, and disembarkation.
• Verify tickets, issue boarding passes, and check luggage.
• Provide flight information about delays, cancellations, and gate changes.
• Resolve passenger complaints and answer questions about schedules, fares, routes, and policies.
• Assist passengers with special needs, including unaccompanied minors, elderly passengers, and wheelchair users.
• Support luggage drop-offs through the check-in process.
• Follow security procedures for passenger and luggage screening.
• Coordinate with airport personnel and departments.
• Provide support during emergencies, medical incidents, and flight diversions.
• Maintain accurate transaction and customer-interaction records.
• Use language skills to assist international passengers.

Candidate Profile

• Candidates should be committed to exceptional and safe service and demonstrate strong interpersonal skills.
• Candidates should be team players with a strong work ethic and willingness to learn and advance.
• Candidates should remain composed under pressure and communicate confidently.
• Candidates need strong organisational and time-management skills.
• Candidates must be physically able to handle baggage and operate wheelchairs when required.
• Fluent English and intermediate software and technology skills are required.
• A valid Australian driver's licence and reliable transportation are required.

Work Schedule

• Work hours are flexible to align with airline schedules, including early mornings, late-night shifts, and weekends.

What Swissport Offers

• On-site employee parking and uniforms are provided.
• The role offers career advancement opportunities, annual and personal leave accrual, paid training, and ongoing support.

About Swissport