Partnerships Customer Success Manager
Role Overview
The Partnerships Customer Success Manager is a strategic leader responsible for managing high-value, high-complexity partner relationships while driving long-term growth, retention, and expansion.
Full Job Posting
Position Overview
The Partnerships Customer Success Manager is a strategic leader responsible for managing high-value, high-complexity partner relationships while driving long-term growth, retention, and expansion.
Key Responsibilities
- Strategic Partner Account Leadership: Own end-to-end lifecycle (onboarding through renewal/expansion) for top-tier partner accounts Build and execute multi-year strategic partner plans aligned with partner business objectives Serve as trusted advisor to partner executives and senior stakeholders Lead cross-functional resolution of complex or escalated partner issues and risks
- Own end-to-end lifecycle (onboarding through renewal/expansion) for top-tier partner accounts
- Build and execute multi-year strategic partner plans aligned with partner business objectives
- Serve as trusted advisor to partner executives and senior stakeholders
- Lead cross-functional resolution of complex or escalated partner issues and risks
- Partner Growth and Retention: Drive expansion and upsell opportunities in partnership Proactively identify partner health risks and expansion signals
- Drive expansion and upsell opportunities in partnership
- Proactively identify partner health risks and expansion signals
Required Qualifications
- 3+ years in partnership management, account management, or business development (3+ in SaaS preferred)
- Proven track record managing a large ARR portfolio with partners or enterprise accounts
- Demonstrated renewal, expansion, and partner relationship management results
- Experience mentoring or leading others
- Executive communication & presence, strategic account planning, negotiation, cross-functional leadership, coaching/mentorship, risk mitigation at scale, partner business acumen.
Work Environment
This position is primarily based in a remote work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.
Annual Salary
$65,000 — $85,000 USD
Join Us in Making an Impact:
At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.
Benefits/ Perks:
Strive Pharmacy offers a comprehensive benefits package, including:
Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
Paid time off
Sick time
FSA and HSA options
Parental leave
401(k) with employer matching
Life insurance
Vision and dental insurance
Veterinary insurance
Culture:
Culture isn't an afterthought at Strive. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.
EEO:
Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.
Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.
About Strive Pharmacy
Strive Pharmacy is a private compounding pharmacy customizing prescription medications for patients and healthcare providers.
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