Customer Care Pharmacy Technician
Key Skills for This Role
Full Job Posting
Key Responsibilities:
- Join the forefront of healthcare excellence, where you'll:
- Handle phone calls and make outgoing calls to assist patients and healthcare providers.
- Manage payments and maintain accurate financial records.
- Provide efficient solutions to inquiries about orders, including payment, shipping, and processing.
- Respond to text messages promptly for easy communication.
- Facilitate communication between pharmacists and technicians to ensure smooth patient care.
Required Qualifications:
- GED or high school diploma.
- An active Arizona State Technician License
- Current and valid PTCB (Pharmacy Technician Certification Board) certification is required.
- A clean criminal record with no felonies.
- Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space
- Strong attention to detail, especially around HIPAA and patient confidentiality standards
- Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
- Excellent verbal and written communication skills.
- Ability to multitask across phone, email, and chat channels.
- A collaborative, team-first mindset that aligns with Strive's culture of "Striving With Heart"
- Work Environment:
- This position is primarily based in an onsite work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.
- Hourly Pay Rate
- $20 — $25 USD
- Join Us in Making an Impact:
- At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.
- Benefits/ Perks:
- Strive Pharmacy offers a comprehensive benefits package, including:
- Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
- Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
- Paid time off
- Sick time
- FSA and HSA options
- Parental leave
- 401(k) with employer matching
- Life insurance
- Vision and dental insurance
- Veterinary insurance
- Culture:
- Culture isn't an afterthought at Strive. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.
- EEO:
- Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.
- Disclaimer Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.
About Strive Pharmacy
Strive Pharmacy is a private compounding pharmacy customizing prescription medications for patients and healthcare providers.
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