Partners Operations Specialist
Skills
About This Role
Description
FP Trading Group of Companies is a well-established multiregulated broker, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies.
As a
Partners Operations Specialist
, you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations.
This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Responsibilities
- Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
- Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
- Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
- Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
- Proactively work to retain existing business and reactivate partners
- Update Partners team social media channels, Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
- Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
- Working with the team to ensure KPIs are met, Supporting and assisting all departments as required
- Candidate profile:
- Fluency in English
- Preferable, but not required, fluency in other languages
- Previous experience in customer service - oriented jobs
- A team player with excellent communication skills
- Strong willingness to learn and develop new skills
- Driven and results orientated
- Strong negotiation skills
- Computer literacy with excellent working knowledge of
- Microsoft Office applications
- Our offer:
- Multicultural, welcoming, and approachable team.
- Opportunity to contribute to a fast-growing business.
- Autonomy and ability to implement your ideas.
- Training, personal development, and growth opportunities.
- Competitive salary with regular reviews and performance-based incentives.
- Fun team activities and global celebrations.
- Birthday day off.
Journey to FP Trading
- Interview with People Function member (30 - 45 min) to assess match to our culture
- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
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Description FP Trading Group of Companies is a well-established multiregulated broker, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a Partners Operations Speciali
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