Partner Support Team Leader
Full Job Posting
Key Responsibilities
- Team Leadership & Coaching
- Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence).
- Deliver structured feedback through QA reviews, calibration sessions, and performance 1:1s.
- Create and maintain development plans to grow skills and retain top performers.
- Operational Delivery
- Manage daily workflows, escalations, and partner deliverables across multiple support channels.
- Drive performance improvement routines, ensuring SLA achievement and fair application of policies (e.g., DAT, Hold Timer, CSAT Fraud controls).
- Collaborate with Operations Manager to identify risks, close delivery gaps, and optimize team scheduling.
- Quality & Process Management
- Participate in QA monitoring and ensure action plans are executed.
- Champion the side-ticket and escalation framework to maintain efficiency and traceability.
- Keep the team updated on product/process changes and industry trends.
- Identify opportunities for automation and workflow improvement to enhance partner experience.
- Stakeholder & Business Alignment
- Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys.
- Support delivery of business targets through reporting, root-cause analysis, and solution proposals.
- Escalate high-impact issues to senior management with clear data and recommendations.
Benefits
- Quarterly Bonus based on achieving operational targets.
- Career Growth Opportunities, subject to business needs and performance.
- Exposure to a high-growth fintech environment with opportunities to shape operational excellence.
About Tabby
Tabby is a financial technology company offering buy-now-pay-later payment services across the Middle East and North Africa. Founded in 2019 and headquartered in Riyadh, it lets consumers split purchases into interest-free installments and partners with over 45,000 brands including Amazon, IKEA, and H&M.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Tabby
Partner Support Team Leader
Riyadh, KSA
Description Tabby is seeking a Partner Support Team Leader who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing p
Senior Product Manager, P2P & Local Transfers
, UAE
Senior Product Manager, P2P & Local Transfers Department: B2C Debit, Product Employment Type: Full Time Location: UAE Description Tabby creates financial freedom in the way people shop, earn and save by reshaping their r
Senior Enterprise Risk Analyst (Business Continuity Management)
, UAE
Senior Enterprise Risk Analyst (Business Continuity Management)
, UAE
Partner Support Team Leader
Riyadh, KSA
People Experience Partner
, USA
Senior Product Manager, P2P & Local Transfers
, UAE
Senior Product Manager, P2P & Local Transfers
Dubai, UAE
Senior Enterprise Risk Analyst (Business Continuity Management)
, UAE
Senior Enterprise Risk Analyst (Business Continuity Management)
, UAE
Senior Marketing Analyst
, UAE
Senior Product Manager, Card Billing & Statements
, UAE