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Partner Success Coordinator

MarcoPolo Learning
Dallas, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Key Responsibilities

  • Travel frequently to partner sites in and around Dallas and across Texas for onsite visits, training sessions, and check-ins.
  • Build and maintain trust-based relationships with partners.
  • Serve as a day-to-day point of contact for partner questions, support, and engagement.
  • Conduct regular onsite visits to assess satisfaction and gather feedback.
  • Support the design and rollout of onboarding for new partners.
  • Help carry out the partner success strategy in line with company goals.
  • Identify opportunities for partner growth, collaboration, and retention.
  • Deliver training and resources that drive successful product adoption.
  • Act as a liaison between partners and internal teams so issues are resolved quickly.
  • Track and analyze partner data to spot trends, opportunities, and areas for improvement.
  • Prepare reports on partner performance and success metrics.
  • Work with sales, marketing, and product teams.
  • Help resolve customer issues across the wider partner base.

Qualifications

  • Bachelor’s degree in education or a related field.
  • 3+ years of experience as a preschool or elementary school teacher, preferably in a public school setting.
  • Willing and able to travel frequently, including regular overnight travel within Texas.
  • Valid driver’s license and reliable transportation.
  • Proven initiative, grit, and self-motivation; resilient when things get hard.
  • Passionate advocate for early childhood education.
  • Excellent communication, presentation, and relationship-building skills. Your customers love working with you.
  • Comfortable working with data and turning insights into action.
  • Highly organized and eager to try new tools for project and task management.
  • Preferred: experience in customer success, client services, or account coordination, ideally in education or edtech.
  • Salary: Total compensation of $55,000–$65,000, stock options, and full benefits. Travel expenses reimbursed.

Preferred Qualifications

  • Preferred: experience in customer success, client services, or account coordination, ideally in education or edtech.

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