Partner Account Manager – MENA
Role Overview
The Partner Account Manager manages day-to-day partner relationships, activation, and ongoing success across MENA.
The role works with Channel and Partner Managers and coordinates with Partner Marketing, Sales, Solutions Engineering, Professional Services, and other teams.
The role is remote in Dubai and reports to the SVP of Partnerships & Ecosystem; it is an individual-contributor position.
Key Skills for This Role
Full Job Posting
Role overview
The Partner Account Manager manages day-to-day partner relationships, activation, and ongoing success across MENA.
The role works with Channel and Partner Managers and coordinates with Partner Marketing, Sales, Solutions Engineering, Professional Services, and other teams.
The role is remote in Dubai and reports to the SVP of Partnerships & Ecosystem; it is an individual-contributor position.
Partner relationships and activation
- Manage an assigned MENA partner portfolio and build understanding of partner business models, capabilities, customers, priorities, and go-to-market motions.
- Set regular partner check-ins, pipeline discussions, enablement follow-ups, and business reviews; maintain plans, actions, owners, and next steps.
- Coordinate the journey from signed agreement through partner onboarding, enablement, activation, and commercial engagement.
- Coordinate product, sales, technical, and go-to-market enablement; track milestones and address blockers.
- Work with Partner Marketing on launches, campaigns, events, content, and partner activation initiatives.
Opportunity support and coordination
- Support active customer pursuits by triaging partner requests and engaging appropriate internal resources.
- Coordinate Sales, Solutions Engineering, Professional Services, and other teams to progress partner-led opportunities.
- Track partner-sourced and partner-influenced opportunities, actions, blockers, and next steps; escalate issues needing senior intervention.
- Resolve day-to-day partner questions where possible and route complex matters to the appropriate internal owner.
- Keep Channel and Partner Managers informed about partner activity, sentiment, risks, opportunities, and outstanding actions.
Performance and growth
- Monitor partner engagement, activation, pipeline activity, opportunity progression, and relationship health.
- Surface inactivity, risks, and commercial opportunities; support quarterly and annual partner planning.
- Help develop a repeatable and scalable partner management model across MENA.
Qualifications
- 10+ years of experience in partner account management, channel account management, alliances, partner success, customer success, account management, or a related enterprise software or SaaS role.
- Significant experience managing strategic relationships across multiple stakeholders, geographies, and workstreams.
- Strong understanding of partner ecosystems and channel, reseller, referral, services, technology, or strategic partners.
- Commercial understanding of pipeline, opportunity progression, partner economics, and revenue generation.
- Structured, operationally disciplined, and attentive to detail, with strong follow-through.
- Experience driving partner onboarding, enablement, activation, and engagement; comfortable supporting complex enterprise pursuits with Sales and technical teams.
- Strong executive presence, communication, and stakeholder-management skills; comfortable with evolving processes.
- Strong experience working across MENA is preferred.
Success measures and culture
Success measures include partner onboarding and time to activation, enablement and engagement, supported partner pipeline, pursuit progression, relationship health, request triage, and partner planning accuracy.
The company emphasizes ownership, collaboration, commerciality, impact, and growth in a fast-paced environment.
The company describes compensation as competitive and mentions equity opportunities and benefits; no compensation cadence or amount is specified.
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