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Partner Account Manager

Brivo
Austin, USA
Full-time
Mid Level
Onsite
Discovered 1 months ago

Full Job Posting

Key Responsibilities

  • Build and maintain strong relationships across executive, sales, and operational levels within partner organizations.
  • Develop and execute joint success plans aligned to partner growth, adoption, and revenue outcomes.
  • Monitor partner health and proactively address risks to retention or performance.
  • Identify and drive cross-sell, upsell, and expansion opportunities within the partner base.
  • Partner with RSMs to execute territory plans, achieve revenue targets and focus on RMR retention.
  • Support partners in progressing opportunities through the sales cycle, including deal strategy, positioning, and closing support.
  • Maintain visibility into the partner pipeline and contribute to accurate forecasting.
  • Lead onboarding and ongoing training programs for reseller sales and technical teams.
  • Ensure partners are fully equipped to position, demo, and sell solutions effectively.
  • Drive adoption of partner tools, platforms, and sales resources.
  • Track and improve partner readiness, certifications, and engagement levels.
  • Identify and pursue expansion opportunities within existing partner accounts to increase adoption of products and services
  • Engage directly in key opportunities alongside partners to influence deal strategy, positioning, and conversion outcomes.
  • Align with marketing on targeted initiatives that support pipeline acceleration and market penetration, ensuring partner execution and follow-through.
  • Work cross-functionally with Sales, Marketing, Product, Support, and Operations to ensure partner success.
  • Act as the internal advocate for partners, providing feedback to improve products, processes, and programs.
  • Coordinate with support and services teams to resolve partner issues and remove friction.
  • Conduct regular Bi-annual Business Reviews (2QBRs) with partners in alignment with RSMs.
  • Track and report on key performance metrics including adoption, pipeline, and revenue.
  • Use data-driven insights to guide partner strategy and improve outcomes.

Skills, Knowledge and Expertise

  • 3+ years of experience in channel sales, partner management, or account management (SaaS or technology preferred).
  • Strong understanding of channel/reseller business models.
  • Proven ability to drive partner engagement, pipeline, and revenue growth.
  • Experience working cross-functionally across sales, marketing, and product teams.
  • Excellent communication, presentation, and relationship management skills.
  • Highly organized with the ability to manage multiple accounts and priorities

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