Part Time Server - Hotel AM

What We Offer

• Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties—because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities
• Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES

• All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
• Food and Beverage Service (70% ):
• Provide exceptional service by anticipating and responding to guests’ needs, ensuring a seamless and enjoyable dining experience in both restaurant and banquet settings in a manner that strives to meet and exceed Forbes Four-Star standards
• Greet guests, offer expert- level menu recommendations, and answer inquiries about food, beverages, daily specials, and dietary accommodations
• Accurately take and input orders into the POS system, ensuring special requests, allergies, and dietary needs are properly communicated to the culinary team
• Retrieve and serve food and beverages promptly, verifying presentation, temperature, and portion accuracy before delivery
• Monitor guest satisfaction throughout the meal, proactively addressing concerns and fulfilling additional requests
• Assist in maintaining service stations, ensuring they are stocked with silverware, glassware, condiments, and necessary supplies for both restaurant and banquet service
• Support banquet events, assisting with setup, service, and breakdown to ensure smooth and efficient execution
• Follow sanitation, cleanliness, and food safety standards, keeping a well-organized and hygienic workspace while ensuring compliance with alcohol service policies
• Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
• Guest Relations (20%):
• Warmly welcome guests, ensuring requests are handled promptly, professionally, and efficiently
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Communicate clearly and effectively with both guests and kitchen staff
• Actively listen, clarify concerns, and resolve issues to ensure guest satisfaction
• Assist with guest recovery efforts in the absence of a manager or supervisor
• Maintain integrity, confidentiality, and sensitivity in all guest and team interactions

Other (10%)

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of guests
• Professional Appearance - Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily

PREFFERED EDUCATION & EXPERIENCE

JOB REQUIREMENTS

• Food handler’s license and liquor server permits as required by state law (or ability to obtain)
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions
• Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.