Front Desk Supervisor - Suites

What We Offer

• Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties—because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities
• Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!
• POSITION SUMMARY: The Front Desk Supervisor is responsible for assisting the day-to-day operations of the hotel with the guidance and direction of the hotel General Manager. This position will provide leadership, training, and motivation for the front desk staff, while enforcing all company policies and procedures including sanitation and cleanliness standards. ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
• Guest Relations (50%):
• Assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed, while providing positive guests experiences.
• Register guests, verify registration details, and manage key control.
• Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business.
• Resolve customer complications and complaints by conducting thorough research and determining effective solutions, authorizing revenue allowances only after other alternatives have been offered.
• Remain available to guests at all times at the front desk and coordinate frequently with housekeeping, maintenance, and bistro staff to ensure smooth operations and guest satisfaction
• Perform all tasks in compliance with federal, state, local, requirements and Oxford Collection of hotels safety standards and security procedures. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Report any maintenance issues to the supervisor or General Manager.
• Administration (20%):
• Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system
• Assist in Implementation of company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members
• Leadership & Supervision (20%):
• Serve as a role model for front desk agents and other employees
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Assist in the supervision and evaluation of the Front Desk Agents, providing training & guidance, and resolving problems through open communication
• Review time and attendance records, assist in scheduling, monitor compliance with company policies, scheduled breaks and overtime regulations, and addressing any discrepancies in a timely manner
• Obtain sales leads for the sales department and support other hotel functions
• Proactively present solutions to the management team for resolving problems and conflicts
• Attends daily and weekly staff meetings in the Mangers absence
• Other (10%):
• Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standards
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients and guests
• May participate in the drivers program or other hotel-related duties as assigned
• Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.
• CORE SKILLS AND VALUES:
• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Decision Making – Capably makes decisions on business acumen and intuition
• Detail Orientation – Is accurate with details and numbers
• Professional Appearance - Presents a professional and polished look
• Team Orientation – Works cooperatively with others, establisher rapport, and is organizationally sensitive
• Time Management – Produces excellent results despite time restraints
• PREFFERED EDUCATION & EXPERIENCE
• High School Diploma or GED preferred
• 1+ years of supervisory experience preferred
• Hospitality / hotel work experience preferred
• JOB REQUIREMENTS
• Food handler’s license and liquor server permits as required by state law (or ability to obtain)
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance
• PHYSICAL REQUIREMENTS
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions
• Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on pre-employment screening.