Parent Journey Lead

About Noon

Noon Academy

Role Purpose

What You'Ll Do

• *Build the parent journey map*
• Map the full parent experience across different student profiles and phases of the academic year.
• For each phase, answer three questions: what does a parent need to know, what do they need to feel, and what do they need to do?
• Turn this into a shared, living artifact — not a one-time document, but something the team actively uses and updates.
• *Design the "step in / step back" framework*
• Define the signals that tell a parent when to act, what acting looks like concretely, and when to hold back.
• Make the right action obvious and frictionless at every phase — so parents don't have to guess, and neither does the team supporting them.
• *Own parent-facing moments — by designing them, not just running them*
• Define the purpose of each parent touchpoint: events, communications, milestone moments. What should a parent walk away knowing, feeling, and planning to do?
• Collaborate with the relevant owners to deliver these moments, and close the loop afterward — what landed, what didn't, and what that tells you about the journey.
• *Keep the journey current through parent feedback*
• Synthesize surveys, support inputs, and event feedback into specific, prioritized journey problems.
• Use this signal to update the map and surface where the experience is breaking down.

What We'Re Looking For

• 3 years of experience in journey design, product management, or a program-facing role.
• Clear, structured thinking. You can take a year-long, multi-touchpoint relationship and reduce it to something coherent and actionable.
• Cross-functional ownership: you've shipped things through other teams, not just your own, and you know how to stay accountable for outcomes without controlling every step.
• Strong Arabic communication skills, written and spoken.
• Comfort with qualitative synthesis — turning surveys, interviews, and tickets into clear insight and specific recommendations.
• You'll thrive here if you
• Simplify complexity rather than add to it. Your instinct when facing a messy situation is to find the structure inside it.
• Communicate directly — with the teams you collaborate with and the audiences you design for.
• Noon Academy is the leading edtech platform in the Middle East, with over 14 million students and teachers using our app to learn, teach, and collaborate.
• We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond.
• We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy.
• Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually.
• We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.