Overnight Guest Services - Full Time

Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at Staybridge Suites and Holiday Inn Express . This is a Full Time position located in Quincy, MA . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at Staybridge Suites and Holiday Inn Express . This is a Full Time position located in Quincy, MA . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Work Performed

As a Overnight Guest Services Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

Manage online, phone and in-person room reservations in sometimes fast-paced environment

Communicate relevant shift information to next shift and direct supervisor

Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities

Take payment and resolve any payment discrepancies

Respond to guest issues and complaints in a friendly, timely manner

Explain local amenities and attractions to guests

Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests

Keep workstations and equipment clean, organized, and in good working order

Perform duties as outlined in the training procedures, following standard operating procedures

Assist other departments when necessary

Performs other duties as assigned, requested or deemed necessary by management

Requirements

High school education or equivalent experience

1 or more full years employment experience in a related position

Must be able to work onsite at the hotel location

Hours required: Full Time 32-40 hours per week for Overnight;Must be flexible;Weekends/ Holidays

Proficiency in the English language

Willingness to learn new technology platforms

Ability to stand at front desk for long periods of time

Ability to lift/push up to 50 lbs. guest luggage; limited

Ability to work independently

Ability to maintain a friendly, cheerful and courteous demeanor at all times

Additional Preferred Skills/Qualities

Previous customer facing experience preferred

Knowledge of Microsoft suite

Second language is a plus, preferably Spanish or French

Compensation

$20 Hourly

Benefits

Earned paid time off

Employer-contribution medical/dental/vision insurance

Optional life insurance

Short term/Long term disability

Optional 401k with employer match

Employee discounts at participating hotels

Option to sign up for on-demand pay with DailyPay

Refer a friend – get paid extra when they join our team!

Bonuses for name recognition and guest score

Opportunities to grow – one of the fastest-growing hotel companies

How To Apply

Apply HERE . Applications submitted by any other channel will not be considered.

About Staybridge Suites and Holiday Inn Express Quincy

The Staybridge Suites and Holiday Inn Express Quincy is a dual-branded hotel offering versatile accommodations in Quincy, Massachusetts. Conveniently located near downtown Boston, it caters to both short-term and extended-stay travelers. Staybridge Suites features spacious suites with fully equipped kitchens, ideal for extended stays. Holiday Inn Express offers modern rooms with essential comforts for business and leisure travelers. Guests enjoy complimentary hot breakfast, free Wi-Fi, a 24-hour fitness center, and an indoor pool.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

Happy – nice to be around and friendly

Humble – willing to learn

Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Watch A Brief Video To Learn More About Us

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.