Overnight Front Office Operations Manager - Waldorf Astoria Chicago
About the Role
As an Overnight Front Office Operations Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Full Job Posting
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Here's what you'll do during a typical day:
- Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
- Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hilton
Executive Sous Chef
Jeddah, KSA
Hilton is seeking an Executive Sous Chef to support hotel culinary operations, maintain food quality and cost controls, and contribute to menus across its food and beverage outlets. The role involves leading and developi
Commis 1 at The Plaza Doha, LXR Hotels and Resorts
, QAT
Hilton is seeking a Commis 1 – Pastry to prepare and present pastries, desserts, cakes, breads, and other baked goods. The role supports pastry production, product checks, stock control, and kitchen hygiene while working
Senior Sales Manager
Jeddah, KSA
The Senior Sales Manager is responsible for leading and managing the sales function to maximize business growth and profitability. The role involves developing strategic sales plans, maintaining strong relationships with
Cluster Sales Executive
, KSA
As a Sales Executive, you’re not just identifying, developing, and securing new business opportunities to drive revenue – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make
Assistant Group Conference & Events Sales Manager at The Plaza Doha, LXR Hotels and Resorts
Doha, QAT
As an Assistant Group, Conference and Events Sales Manager, you’re not just supporting sales strategies to maximize event revenue – you’re spreading the light and warmth of hospitality by delivering memorable experiences
Sales Executive
Dubai, UAE
As a Sales Executive, you’re not just identifying, developing, and securing new business opportunities to drive revenue – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make
Commis 1 at The Plaza Doha, LXR Hotels and Resorts
Doha, QAT
As a Commis 1 Pastry Chef, you’re not just creating exceptional pastries, desserts, and baked goods – you’re spreading the light and warmth of hospitality by delivering memorable sweet experiences that enhance every gues
Maintenance Engineer
, KSA
Maintenance Engineer at Hilton responsible for leading a maintenance team and overseeing building, mechanical, electrical, HVAC, and life safety systems. The role covers daily maintenance operations, safety and regulator
Executive Sous Chef
Jeddah, KSA
Commis 1 at The Plaza Doha, LXR Hotels and Resorts
, QAT
Senior Sales Manager
Jeddah, KSA
Cluster Sales Executive
, KSA
Assistant Group Conference & Events Sales Manager at The Plaza Doha, LXR Hotels and Resorts
Doha, QAT
Sales Executive
Dubai, UAE
Commis 1 at The Plaza Doha, LXR Hotels and Resorts
Doha, QAT
Maintenance Engineer
, KSA