Outreach & Data Entry Clerk
Role Overview
Under the general supervision of the Elderly Services Case Management Specialist with minimal oversight of the Elderly Services Program Director, the incumbent provides outreach services to introduce potential clients to program services, resources, and educational forums related to programs goals and objectives.
Incumbent must effectively interpret program services and perform tasks directly related to community elder clients (aged 50 years and older).
Services will focus on the enhancement and improvement of the daily lifestyles of the elder population.
Incumbent will be required to enter service unit data and work with and interpret a variety of service reports and data bases (i.e.
SAM’s, OAAPS, etc.).
Incumbent will be required to work with other program staff and organizational programs in capturing and recording data and information related to elder clients, their stated needs, and the planning and scheduling of outreach and educational activities.
The position requires a high level of visibility within the community which requires excellent communication and interpersonal skills which are vital in maintaining a rapport with elders, the public, and agencies providing services.
Incumbent’s contacts will include but are not limited to Tribal Council, Tribal Administration, Tribal Programs staff, Federal, State, and County agency representatives, elders of the community, and the public.
Key Skills for This Role
Full Job Posting
Qualifications
- Education: High School diploma or general education degree (GED); and two years related experience and/or training in social work or community services. It is preferred that the incumbent have some level of knowledge or training in working with maintaining databases/programs and working with the elderly population to provide translation and interpretation in the Keres language which allows for accurate data collection.
- Experience/Basic Knowledge:
- To perform the duties of this position successfully, an individual must be able to perform each essential duty effectively. The requirements listed are a viable assessment of knowledge, skills, and abilities necessary for job performance. Reasonable accommodations may be made to enable individuals with special needs, limitations and/or disabilities to perform the essential functions:
- Knowledge of the rules and regulations related to the confidentiality of sensitive client and program information. Some knowledge of HIPPA regulations related to confidentiality and strict adherence to maintaining client information.
- Knowledge and strict adherence to Tribal, State, Federal and Local Policies and Procedures governing all facets of operating a compliant and effective Elderly Services Program.
- Knowledge of community and external resources and services available for the elderly population.
- Ability to communicate effectively with employees, elders, agency representatives, medical providers, and the public using tact, courtesy, and common sense.
- Ability to monitor, assess, and track/record client progress against the care plan and make changes necessary to meet the client’s needs. Must have the ability to present progress and changes in writing and orally.
- Ability to establish and maintain effective working relationships with employees, elders, agency representatives, and the public. Must be able to positively respond to stressful situations involving elder client services.
- Must possess strong interpersonal, problem solving, planning, time management and organizational skills.
- Must have the ability to exercise extreme patience and sensitivity while working with the elder population; and have the ability to resolve conflicts effectively.
- Knowledge of records management and maintenance techniques; ability to read, translate, and interpret documents. Knowledge of office administration functions.
- Ability to understand and execute oral and written instruction. Knowledge of basic grammar, spelling
- punctuation, and required formats. Must possess effective written and verbal communication skills.
- Demonstrated expertise in operating standard office equipment such as computers, typewriters, calculators, fax machines, and copy machines. Ability to utilize and apply software such as word processing, spreadsheets, graphics, desktop publishing, internet access and retrieval and database management.
- Ability to work independently in a fast-paced environment, manage a high volume of work, set priorities and meet deadlines.
- Knowledge of basic rules, procedures, and practices for correspondence preparation and control, mail distribution, filing systems, records management, travel regulations, and other administrative functions.
- Ability to maintain a high level of accuracy in preparing and entering information with attention to detail.
- Knowledge of the Customs and Mores of the Pueblo of San Felipe and willingness to adhere to the practices with respect.
- Required Licenses/Certifications:
- MUST HAVE VALID NM DRIVERS LICENSE AND BE INSURABLE.
- Physical Requirements:
- The individual is frequently required to sit for long periods of time. Occasionally required to walk, lift and/or move light to heavy boxes, and equipment when necessary. Will be required to escort elderly clients. Must have manual dexterity to enter/retrieve information and compile reports from a computer. Bends and stoops regularly.
- Preferences:
- Keres language speaker preferred. Demonstrate ability to conduct public speaking and oral presentations on a one-on-one basis, and/or small group situations to elders, agency representatives, and other employees of the Tribal organization. Must have the ability to speak the Keres language fluently for the purposes of translation and interpretation.
Preferred Qualifications
- Education: High School diploma or general education degree (GED); and two years related experience and/or training in social work or community services. It is preferred that the incumbent have some level of knowledge or training in working with maintaining databases/programs and working with the elderly population to provide translation and interpretation in the Keres language which allows for accurate data collection.
- Keres language speaker preferred. Demonstrate ability to conduct public speaking and oral presentations on a one-on-one basis, and/or small group situations to elders, agency representatives, and other employees of the Tribal organization. Must have the ability to speak the Keres language fluently for the purposes of translation and interpretation.
About Pueblo of San Felipe
Federally recognized Native American tribal government serving San Felipe Pueblo members through health, education, and economic programs.
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