Order to Cash (O2C) Transformation Manager

As O2C Transformation Manager, you'll support the delivery of a large-scale transformation programme focused on improving and standardising our Order to Cash processes.

You'll work closely with Finance, Shared Services, Operational Excellence, IT, Digital teams and regional stakeholders to:

Lead current-state process discovery, workshops and stakeholder engagement activities.

Identify opportunities to improve billing, invoicing, cash application, collections, dispute management and reporting processes.

Support the design and implementation of future-state processes and controls.

Translate business requirements into practical system and workflow enhancements.

Coordinate testing activities including SIT and UAT, ensuring successful implementation and adoption.

Support deployment readiness, cutover planning, go-live activities and post-implementation support.

Develop process documentation, standard operating procedures and training materials.

Deliver change management activities that drive user engagement and adoption.

Track programme progress, risks, issues and dependencies, providing updates to key stakeholders.

Support the successful transition of new processes into business-as-usual operations.

About You: You'll bring experience delivering finance transformation, process improvement or systems implementation initiatives, along with a strong understanding of the end-to-end Order to Cash cycle.

You'll also have:

Experience working across billing, invoicing, cash application, collections, credit control and related finance processes.

Proven ability to engage and influence both senior stakeholders and operational teams.

Experience mapping, documenting and implementing business processes across complex organisations.

Knowledge of ERP or finance system implementations, including requirements gathering, testing and deployment activities.

Experience coordinating user acceptance testing, issue resolution and implementation readiness activities.

Strong project coordination and organisational skills.

Excellent communication and facilitation skills.

A collaborative approach with the ability to build relationships across multiple teams and regions.

We'd be particularly interested if you have:

Experience delivering O2C transformation programmes in an international, multi-entity or professional services environment.

Experience of ERP rollouts and regional deployments.

Knowledge of finance shared services environments.

Experience working with workflow, billing, credit-control or reporting systems.

Relevant qualifications in finance, project management, change management or process improvement.

At Buro Happold, we believe in creating a better, more sustainable world. You’ll be part of a team that values innovation, collaboration, and excellence. We offer a supportive environment where your contributions make a real difference.

Buro Happold values individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.

We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.

Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact [email protected] so we can work with you to support you throughout your application.

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