ORDER TAKER
Role Overview
Receive and process customer orders at a street food stall or food truck.
Interact with customers, record orders accurately, and coordinate preparation with kitchen staff.
Provide a positive customer experience and support efficient service during busy periods.
Key Skills for This Role
Full Job Posting
Role overview
Receive and process customer orders at a street food stall or food truck.
Interact with customers, record orders accurately, and coordinate preparation with kitchen staff.
Provide a positive customer experience and support efficient service during busy periods.
Customer service and orders
- Greet customers and help them choose menu items by answering questions and making recommendations.
- Accurately record orders and modifications, verify details with customers, and send orders promptly to the kitchen.
- Coordinate order priorities during peak periods, monitor progress, and update customers on wait times.
- Handle customer concerns professionally, resolve issues where possible, and escalate when needed.
- Provide prompt service, thank customers, and encourage return visits.
Menu and service area
- Know menu offerings, including shawarma wraps, platters, and side dishes, and stay informed about changes, specials, and promotions.
- Keep the order counter, POS station, and surrounding areas clean and organized; maintain neatly displayed menus and promotional materials.
- Perform other duties as assigned.
Qualifications and experience
- High school diploma or equivalent.
- Two to three years of food-service experience; street food or fast-casual restaurant experience is preferred.
- Excellent customer service skills and a friendly, approachable demeanor.
- Familiarity with POS systems or order-taking systems.
- Basic math skills for handling payments and calculating bills.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Compensation and employment
- Full-time, permanent role.
- Pay is QAR 1,500–1,800 per month.
Workplace
- Work is in person.
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