Order Taker

Company Description

Job Description

• We are seeking a friendly and efficient Order Taker to join our team in Riyadh, Saudi Arabia.
• As a crucial member of our customer service team, you will be responsible for accurately taking and processing customer orders while ensuring a positive dining experience.
• Answer incoming calls and greet customers promptly and professionally
• Take accurate and detailed food and beverage orders from customers
• Input orders into the restaurant's order management system
• Communicate effectively with kitchen staff to ensure order accuracy
• Provide menu recommendations and answer questions about food items, ingredients, and preparation methods
• Upsell additional menu items when appropriate
• Handle customer inquiries, special requests, and complaints with patience and professionalism
• Process payments and handle cash transactions accurately
• Maintain a clean and organized workspace
• Collaborate with team members to ensure smooth operations during peak hours
• Stay updated on menu changes, daily specials, and ongoing promotions
• Adhere to all food safety and sanitation guidelines

Qualifications

• High school diploma or equivalent
• Proven customer service experience, preferably in the hospitality or food service industry
• Excellent communication skills in English; proficiency in Arabic is highly desirable
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency in using order management systems and point-of-sale (POS) software
• Basic math skills for handling financial transactions
• Knowledge of food and beverage items, including local cuisine and cultural preferences
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong listening skills and ability to accurately record customer orders
• Patience and problem-solving skills to handle customer inquiries and complaints
• Team-oriented mindset with a willingness to assist colleagues during busy periods
• Ability to stand for extended periods and work in a fast-paced environment
• **Additional Information** **Your Team and Working Environment:**
• Join our dedicated and vigilant team as a **Loss Prevention Supervisor**, where leadership, attention to detail, and safeguarding company assets are at the core of everything we do.
• In this dynamic and responsibility-driven role, you’ll lead a professional team focused on preventing loss, ensuring safety, and maintaining a secure environment.
• Surrounded by committed colleagues who value teamwork and integrity, you’ll play a key role in protecting our people and property—one proactive measure at a time.

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