Order Management Specialist - Direct (Everett, WA)

Responsibilities:

• Input and manage US direct customers’ purchase orders (POs); support receipt to cash
• Oversee and ensure that internal deadlines are met as it relates to established expectations
• Ensure all POs and related documents are accurate and comply with company and federal regulations
• Reconcile POs against procedures, profiles, and pricelists for data accuracy
• Work with Customers and Sales Managers to resolve outstanding issues
• Interact actively and positively with cross functional teams (Accounts Receivable, Tech Support, Shipping, and Operations) to resolve customer inquiries
• Communicate updates to internal / external customers timely and thoroughly both verbally and in writing
• Partner with Finance on agreeable payment terms and credit.
• Research and resolve discrepancies related to delivery, price, order status, item clarification; explaining outcomes with tact and diplomacy.
• Assist in all other departmental responsibilities as requested
• Qualifications:
• HS Diploma or GED required: Associates or Bachelor's degree preferred.
• Experience working in Oracle, 2+ years desired.
• Government/Department of Defense contract support desired
• Critical thinker, with strong problem-solving and multi-tasking skills.
• Strong interpersonal, written and oral communications skills.
• Highly motivated and able to work independently to meet deadlines.
• Ability to manage competing priorities within demanding timeframes.
• Experience working positively and productively in a team environment.
• Must have experience and knowledge of a variety of computer software applications (MSWord, Excel, PowerPoint, TEAMS, Microsoft Dynamics, Oracle and Outlook - WAWF, Five9s)
• Physical Requirements:
• Prolonged periods sitting at a desk and working on computer
• Must be able to lift up to 15 pounds at times.