Order Cancellation Specialist III

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand prom ise - Makes Work Life Better ™ - Reflects our co mmitment to employees, customers, partners and communities globally.

About the Opportunity

The Order Cancellation Specialist will ensure all customer cancellation fulfillment requirements are met by working directly with internal functional groups and end clients.

This role will facilitate timely notification of customer cancellations to all impacted operations teams, accurate identification of billing lines impacted by customer cancellations, visibility of future-dated cancellations to accurately forecast loss of revenue, and synchronization of production and billing system cancellations.

• Facilitate gathering necessary fulfillment information with internal stakeholders and end clients to ensure customer cancellation details are accurately captured for entry in multiple systems.
• Take ownership and responsibility for all customer cancellation requests by establishing work activities and validating completion across multiple operations teams. This includes escalating incomplete activities to ensure timely and accurate cancellation occurs within both production and billing.
• Execute cancellations within the finance system according to department guidelines, ensuring accuracy and controllership throughout the process.
• Identify gaps in processes and help translate requirements to business stakeholders to drive improved accuracy, efficiency, and controllership of customer cancellation activities within the organization.
• Follow best-practice problem-solving methodology to identify root causes or engage internal resources to isolate challenges that occur in the production or billing environment.
• Participate in the development of procedure documentation to ensure consistent execution of processes within the department.
• Document customer cancellation activities according to departmental guidelines using company case-tracking tools, procedures, and templates, as appropriate, to drive improvements in short- and long-term business performance.

• Bachelor’s degree in Business, Finance, or Management, or three years of business-related experience.
• Experience working across multiple systems with the ability to multitask.
• Proven ability to work well under pressure while maintaining a positive disposition.
• Proven ability to effectively solve problems and make decisions using initiative and logic.
• Strong verbal and written communication skills with the ability to communicate effectively at all levels of the organization.
• Strong technical competency using tools such as Microsoft Word, Excel, and Outlook.

• Experience managing work across multiple systems and operational teams.
• Strong problem-solving and decision-making skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees.

We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.

We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance.

Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan.

Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life.

Our focus is not just on your job but on supporting you to be the best version of yourself.

Please note that the salary range mentioned in this job description should serve simply as a guide.

The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location.

Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Beware of fraudulent recruiting.

Legitimate Dayforce contacts will use an @dayforce.com email address.

We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity.

Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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