Oracle CX Senior Consultant

Overview

Oracle CX Implementation & Solution Delivery

• Lead full lifecycle implementations of Oracle CX solutions, including:

• Oracle Marketing Cloud (Eloqua / Responsys)

• Oracle CPQ
• Oracle CX Unity / Customer Intelligence Platform
• Conduct discovery workshops, gather business requirements, and translate them into scalable Oracle CX solutions
• Design solution architecture, configurations, workflows, integrations, and customer engagement journeys
• Lead system integrations with ERP, CRM, digital channels, and third-party platforms using Oracle Integration Cloud (OIC)
• Define and manage data migration strategies, APIs, integrations, and governance frameworks
• Oversee testing, UAT, deployment, go-live activities, and post-production support
• Ensure projects are delivered within scope, timeline, and quality standards

Client Advisory & Stakeholder Management

• Serve as a trusted advisor for enterprise and government clients during digital transformation initiatives
• Facilitate executive presentations, solution demonstrations, and strategic workshops
• Provide guidance on Oracle CX roadmap planning, adoption strategy, and platform optimization
• Collaborate with cross-functional business and technical teams to drive successful project outcomes
• Identify project risks, dependencies, and change requests while proactively managing mitigation plans

Practice Development & Pre-Sales

• Support pre-sales activities including solution design, effort estimation, RFP responses, and client presentations
• Contribute to the growth of the Oracle practice through reusable assets, accelerators, and best practices
• Mentor junior consultants and provide technical leadership across project teams
• Stay updated with Oracle CX product releases, emerging technologies, and industry trends.

Required Qualifications

• 10+ years of hands-on experience implementing Oracle CX / Oracle Engagement Cloud solutions
• Proven delivery experience across multiple Oracle CX modules, including at least four of the following:
• Sales Cloud
• Service Cloud
• Marketing Cloud
• Oracle CPQ

• CX Unity / Customer Data Platform

• Previous experience within a consulting firm or system integrator environment
• Strong experience managing enterprise and government-sector client engagements
• Demonstrated expertise leading workshops, solution design sessions, and enterprise deployments

Technical Skills

• Deep expertise in Oracle Sales Cloud, including:
• Opportunity Management
• Forecasting
• Territory Management
• Incentive Compensation
• Strong hands-on experience with Oracle Service Cloud:
• Case Management
• SLA Management
• Knowledge Base

• Digital Customer Service

• Experience with Oracle Marketing Cloud (Eloqua / Responsys)
• Strong Oracle CPQ implementation experience including:
• Product Catalogs
• Pricing Rules
• Approval Workflows
• Quote-to-Order Processes
• Experience with Oracle CPQ scripting and custom actions
• Familiarity with Oracle CX Unity / Customer Intelligence solutions
• Strong integration experience using Oracle Integration Cloud (OIC)
• Knowledge of REST APIs, FBDI, middleware integrations, and data governance best practices