Optical Technician

About This Role

Description

• Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
• Drive conversion, upselling, cross-Selling and promotions execution.
• Achieving individual sales targets and supporting store performance.
• Deliver a professional and engaging customer journey.
• Handle customer inquiries and basic complaints effectively.
• Build customer relationships and loyalty.
• Read and understand prescriptions accurately.
• Support basic fitting, adjustments, and product selection.
• Assist opticians in handling technical requirements when needed.
• Check prescription, fitting, and product specifications.
• Ensure no defects and full match with customer order.
• Support zero-error delivery and resolve issues before handover.
• Process transactions accurately through POS system.
• Support insurance approvals and documentation.
• Ensure compliance with company policies and procedures.
• Maintain stock accuracy and proper product handling.
• Report shortages, damages, and discrepancies.
• Maintain product knowledge across categories.
• Work with team to achieve store targets.
• Support opticians and sales team during peak times.
• Contribute to a positive and productive work environment.
• Follow company policies and procedures.
• Maintain professional and ethical behavior.
• Ensure adherence to safety and operational standards.
• Other duties as assigned within the scope of the job.

Requirements Skills and Abilities:

• Strong sales and customer service skills - Basic understanding of optical and technical processes - Good knowledge of POS and insurance systems - Attention to detail and quality-focused mindset - Team player with ability to work under pressure Experience: 0 - 2 years’ experience in related field.

Education: Bachelor’s degree in technical institute of optics.

Language: Excellent command of oral and written English and Arabic . Licenses / Certifications: SCFHS