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Optical Manager

Boscovs
Lebanon, USA
Full-time
Manager · 2+ years experience
Onsite
Discovered 3 days ago

Full Job Posting

Job Requirements

  • 2+ years of management experience in retail, with a drive for results and a proven track record in reaching goals
  • High school diploma or GED equivalent
  • Strong skills in supervising others and mentoring them to generate customer satisfaction and sales
  • Able to use computer systems for sales, ordering and timekeeping
  • Polished customer service skills and a genuine ability to understand your patients’ needs
  • Capable of resolving customer complaints, if they arise, with tact and positive outcomes
  • Must be reliable and punctual in attendance to keep store hours and coverage in the store
  • An interest in fashion eyewear and an eye for style is highly desired
  • Must be flexible for scheduling and able to work Saturdays as well as special sales events
  • Position is active and includes moving about throughout department during the shift
  • Benefits At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive:
  • Comprehensive benefits package, including medical/dental/vision
  • Short term disability/ Long term disability- voluntary
  • Life Insurance (company paid)
  • 401(k) w/ company match
  • Weekly Pay
  • Paid vacation
  • Liberal employee discount
  • Work where people love to shop! Equal Opportunity Employer
  • #OPT

Preferred Qualifications

  • An interest in fashion eyewear and an eye for style is highly desired

Responsibilities

  • Deliver an exceptional customer experience by providing outstanding service, overseeing appointment scheduling, answering incoming calls, and ensuring every customer interaction reflects Boscov's commitment to quality and care.
  • Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
  • Lead, coach, and develop store associates to achieve sales goals, deliver exceptional customer service, and maintain operational excellence.
  • Oversee daily store operations, including scheduling, workflow, order management, inventory support, and ensuring timely communication with customers regarding order status.
  • Process and verify third-party vision insurance benefits and claims while ensuring accuracy and compliance with company procedures.
  • Maintain compliance with all company policies, HIPAA regulations, and confidentiality standards when handling patient information.
  • Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation to ensure operational accuracy.
  • Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and foster strong relationships with independent doctors and Boscov’s store leadership.
  • Maintain a clean, organized, and visually appealing optical department that supports outstanding customer experience and reflects Boscov's brand standards.

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