Operations Worker Welfare Manager

Overview

(Summary)

• Own and maintain the Worker Welfare Management Plan for the completed-assets, city-wide portfolio, ensuring consistent standards across sites and shifts in steady-state operations.
• Plan and execute routine multi-site welfare inspections and audits (internal, client and regulatory) covering accommodation, water quality, sanitation, pest control, housekeeping, security interfaces, transport and recreational facilities; maintain audit readiness and close findings on time.
• Manage welfare-related service providers and FM partners city-wide (accommodation operations, cleaning, catering/retail where applicable, transport, security, laundry and maintenance): define requirements, monitor SLAs/KPIs, lead performance reviews, and drive corrective and preventive actions.
• Support labour standards and site rules compliance: worker induction and periodic refreshers on welfare services, conduct expectations within occupied communities, and reporting channels; coordinate remediation with HR and contractor management.
• Operate grievance and escalation channels (including confidential routes) and support the interface with service requests/complaints relevant to welfare in occupied assets; ensure timely triage, investigation, response and close-out; identify trends and implement preventative actions.
• Maintain city-wide welfare performance dashboards and reporting (audit results, grievances, service quality, occupancy, inspections, non-conformances and corrective actions); chair/participate in management reviews with Operations and FM, and provide client updates as required.
• Lead and develop the welfare team across a dispersed city footprint (e.g., welfare officers, site/camp supervisors/inspectors) by setting clear roles, training, and ensuring effective coverage and escalation across sites.
• Ensure compliance with applicable legal, municipal and client welfare requirements; maintain records and evidence packs for inspections/audits; coordinate with HSE, HR and FM partners on related obligations and corrective actions.
• Plan welfare readiness for steady-state city operations and peak demand periods (seasonality/events): accommodation capacity and allocations, transport routing, service volumes, consumables, and contingency plans for heat stress, outbreaks, utility interruptions or supplier failures.