Operations Team Lead

Role and Responsibilities

• Provide shift-level coordination and direction for assigned work areas, including organizing workflow, prioritizing tasks, and ensuring execution aligns with operational goals.
• Serve as a subject-matter expert on Distribution Center processes, equipment, and safety standards.
• Train, coach, and mentor team members by modeling correct procedures, reinforcing SOPs, and supporting new employee onboarding.
• Provide real-time feedback and guidance to employees to reinforce performance expectations and adherence to standards.
• Monitor workflow and identify operational issues, escalating concerns and recommending solutions to management.
• Conduct daily safety checks of distribution centers and report findings to manager.
• Conduct daily equipment inspections of forklifts, balers, cart tippers, and other material handling equipment and report findings to manager. Take appropriate action from manager as directed (e.g. using equipment tag-outs for equipment in need of service or repair).
• Conduct opening and closing procedures for the outlet and warehouse in support of the manager.
• Ensure a safe and clean environment for customers and staff within the distribution center.
• Assist with customer questions or escalations on the sales floor.
• Assist in coordinating Logistics activities within the Distribution Center.
• Support shift continuity in the absence of the Assistant Site Manager by escalating issues, maintaining communication, and ensuring safe and efficient operations.
• Other duties as assigned.

Supervisory Responsibility

• This role does not have direct reports and does not perform employee relations functions such as hiring, corrective action, performance evaluations, or terminations. The Team Lead may provide day-to-day work direction and operational guidance during shifts.

Required Skills & Qualifications

• High School diploma or equivalent.
• Forklift certification or ability to be certified within 30 days in role.
• Minimum 2 years of relevant experience in retail, warehousing, logistics, or recycling operations
• Proficiency in Microsoft Office Suite, including writing and reading emails, Excel, and familiarity with D365 or similar ERP systems.
• Proficient written and verbal communication skills; bilingual English/Spanish a plus.
• Valid Texas Driver License.
• Experience working with or advocating for marginalized communities is highly valued.
• Physical Requirements
• Ability to lift 50 lbs as needed and walk warehouse floors and outdoor lots.
• Frequent standing, walking, bending, stooping, or crouching in operational areas.
• Exposure to dust, heat/cold and outdoor work areas.
• Must be able to safely navigate GCT outlet and post-retail facilities.
• Ability to work in a non-climate-controlled facility.

Equal Employment Opportunity Statement

Background Check Requirement

• Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.
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