Operations Systems Analyst

Role overview

The job

• Automate manual processes, define requirements for new tools, and implement them in daily workflows.
• Support warehouse integrations and data flow between NetSuite, Shopify, and 3PL partners; resolve discrepancies between physical stock and system inventory.
• Own fulfillment dashboards in Looker, including inventory and lead-time reporting, and build more robust automated foundations.
• Automate tracking of order-to-delivery time and on-time delivery using BigQuery, NetSuite, and carrier data.
• Execute roadmap projects, propose improvements, represent Customer Fulfillment in systems meetings, and translate needs into requirements.
• Collaborate with Customer Fulfillment, Global Operations, technical systems teams, and company leadership.

You

• Two to three years of experience in operations systems, business systems, or a similar technical role, with a bachelor's degree in Computer Science, Software Engineering, or a related engineering field.
• NetSuite Admin Certification and experience in Warehouse Management, Inventory, Procurement and Supply Chain, and Finance and Accounting.
• Can build and optimize workflows, saved searches, and reports; implement scripts; and modify ERP production infrastructure.
• SQL skills, ideally BigQuery, including connecting BigQuery to Google Sheets; basic Python and/or JavaScript proficiency; strong Google Workspace and Excel skills.
• Understands EDI messages exchanged between ERP, WMS, and 3PL systems and has supported integrations while maintaining data integrity.
• Can translate business needs into technical requirements and SOPs, communicate professionally in English, work autonomously, own projects, and manage competing priorities across time zones.

Bonus skills

• Global logistics, fulfillment, or 3PL background and familiarity with carrier management, order routing, international shipping, and on-time delivery are bonuses.
• Familiarity with NetSuite SuiteScript, Google Apps Script, Shopify's API, GitHub, Visual Studio Code, or AI tools for workflow automation is a bonus.
• Looker dashboard experience and experience in a fast-growing or startup environment are bonuses.

Perks and benefits

• Benefits include equity through RSUs, medical, dental and vision coverage, and low-cost 401(k) fund options with access to advisors.
• Includes up to 16 weeks of paid parental leave, tenure-based sabbatical leave up to six weeks, and a flexible out-of-office plan.
• On-site parking, pre-tax commuter benefits, on-site meals and refreshments, professional development, culture events, and unlimited 3D prints are offered.