Operations Support Specialist

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist , you will assist management in administering a variety of programs, policies and procedures and provide advice, guidance, and instruction concerning administrative programs..

Current federal employees of the hiring agency that posted the job announcement.

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Current U.S. Citizenship and Immigration Services (USCIS) employees of Fraud Detection and National Security (FDNS) Directorate in the competitive service, current USCIS Schedule Policy/Career employees of FDNS with competitive status, and USCIS CTAP or USCIS RPL eligibles. ONLY apply for Location Negotiable if you are an employee of the Fraud and National Security Directorate and your current approved location is NOT listed in this announcement.

You must be a U.S. Citizen or U.S. National to apply for this position

Successfully pass a Background Investigation including financial disclosure

You must pass a drug screening

Males born after 12/31/1959 must be registered with the Selective Service

Political appointees may require OPM approval before on-boarding

USCIS applies the Telework Enhancement Act of 2010 to its telework program

Coordinating and monitoring a variety of administrative projects (e.g., communications, logistics, records, scheduling, etc.)

Identifying and recommending solutions to a wide range of administrative problems

Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies

Preparing preliminary and finished reports and documents and representing the office in dealings with vendors and personnel from administrative support organizations

Applying and modifying established practices to specific administrative problems which involve many variables

Conducting independent evaluations of administrative functions and preparing study findings, recommendations, and reports

Providing advice on a variety of administrative and management programs and procedures

Performing liaison functions with other organizations

Effectively presenting an organization's needs and establishing harmonious working relationships with various counterparts

EDUCATIONAL SUBSTITUTION : There is no educational substitution at these grade levels.

The Fraud Detection and National Security Directorate (FDNS) was established within USCIS to strengthen national security and the integrity of the country's legal immigration system by closely aligning the adjudication of immigration benefits and services with the identification of potential threats to national security and/or public safety, the detection and deterrence of fraud, and the use of law enforcement and intelligence information to ensure optimal security for U.S. communities. FDNS systematically identifies updates, and records indicators of fraudulent activities; manages fraud cases; identifies vulnerabilities and other weaknesses that compromise the integrity of the legal immigration system; and coordinates and provides logistical support in law enforcement and national security matters. FDNS is the primary conduit for information sharing and collaboration with law enforcement and intelligence agencies. Voluntary Separation Incentive Payment (VSIP): Per 5 CFR 576.202, An employee who receives a Voluntary Separation Incentive Payment (VSIP) and later accepts employment for compensation with the Government of the United States within 5 years of the date of the separation on which the VSIP is based, including work under a personal services contract or other direct contract, must repay the entire amount of the VSIP to the agency that paid it (proof of payment is required) before the individual's first day of reemployment. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Common definitions for hiring terms found in this announcement.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review https://support-usahire.opm.gov/hc/en-us/articles/45424542500371-How-to-request-a-reasonable-accommodation . Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page . If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position. DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities. It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service. Note : If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity. The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to our Staffing Helpdesk .

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Attention to Detail

Customer Service

Decision Making

Flexibility

Integrity/Honesty

Interpersonal Skills

Learning

Reading Comprehension

Reasoning

Self-Management

Stress Tolerance

Teamwork

Resume: You must submit a resume that clearly demonstrates you have experience that meets the requirements of this position as outlined in the "Qualifications" section. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Your responses to the job questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/13080555 , which are submitted through the on-line application process in USAJOBS, DO NOT need to be attached as an additional document to your application. Are you a veteran? You must provide acceptable documentation of your preference or appointment eligibility. The member 4 copy of your DD214, "Certificate of Release or Discharge from Active Duty," is preferable. If claiming 10 point preference, you will need to submit a Standard Form (SF-15) , "Application for 10-point Veterans' Preference." If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. View more veterans' information . Are you a current or former Federal employee? Submit a copy of your official SF-50* (no text version) or other official "Notification of Personnel Action" document that shows the following information:

your appointment in the competitive service

tenure

grade and step

full performance level

a copy of your agency notice,

a copy of your most recent performance rating, and

a copy of your most recent SF-50*, Notification of Personnel Action, noting your current position, grade level, and duty location.

Position title

Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)

Agency

Beginning and ending dates of appointment

* A General Adjustment, Detail, Any Award (Cash, Time Off, Performance, etc.) or Realignment SF-50 may NOT have the information needed.

HROC Staffing Help Desk

Phone 952-697-8380 Email [email protected]

Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. Your status will be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Track this Application." We expect to make a final job offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. Telework : USCIS provides episodic telework opportunities for eligible employees serving in positions approved to work at an alternate work site in accordance with agency policy. Teleworkers are expected to work during dismissals and closures or request leave. You will be expected to report for work at a USCIS facility based on the needs of the hiring office. USCIS may fill one or more positions using this vacancy. Additional information pertaining to your interest and availability for this position may be needed after the closing date of the job opportunity announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration. Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). Conditions of Employment Reminder: If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment , and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.