{bc}
company_site

Management and Program Analyst

Citizenship and Immigration Services
Camp Springs, USA
Full-time
Senior · 5+ years experience
Hybrid
USD 143913-187093 yearly / year
Discovered 2 weeks ago

Full Job Posting

Summary

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Management and Program Analyst , you will serve as a technical authority in logistics policy, training, and analysis leading the development and evaluation of policies, operational procedures, and training programs. You will also conduct studies and analytics for logistics programs.

Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

LOCAL COMMUTING AREA: Current Department of Homeland Security (DHS) Employees in the competitive service, DHS Interchange, current DHS Schedule Policy/Career employees with competitive status, DHS CTAP or RPL eligibles and RAIO overseas employees approved for rotation.

Duties

  • Direct, implement, and oversee the development and evaluation of division policies and operational procedures to ensure agency-wide compliance with DHS, federal, and legislative standards.
  • Make decisions and resolves problems involving interpretation of the law, regulation or unusual situations requiring interpretation and application of policy.
  • Independently researches, develops, and writes logistics and HQ service program policy documents, briefing materials, presentations, talking points, memos, recommendation papers, guidebooks and related communications.
  • Lead the analysis, design, development, implementation, and evaluation of training programs and learning strategies to support organizational goals and objectives.
  • Coordinate with subject matter experts, program managers, and stakeholders to design, update, and implement logistics training content, ensuring alignment with adult learning principles and agency policies.
  • Direct, implement, coordinate and oversee several major department-wide administrative programs requiring application of a wide range of qualitative and quantitative management support principles, processes and systems.
  • Analyze major administrative aspects of substantive, mission-oriented programs, generate and apply new hypotheses and concepts to improve effectiveness and efficiency of operations.

Conditions of Employment

You must be a U.S. Citizen or U.S. National to apply for this position

Successfully pass a Background Investigation including financial disclosure

You must pass a drug screening

Males born after 12/31/1959 must be registered with the Selective Service

Political appointees may require OPM approval before on-boarding

USCIS applies the Telework Enhancement Act of 2010 to its telework program

The qualifications for this position must be met by 11:59 PM (Eastern Time) on

  • 10/19/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/19/2026.

GS-14

Overseeing the development or implementation of policies, procedures, or standards for major program initiatives.

Serving as an advisor to senior leadership in developing or analyzing overall policies, programs, regulations or short-and-long range plans.

Preparing the analysis, design, development, implementation, and evaluation of training programs or learning strategies to support organizational goals.

Applying qualitative and quantitative assessment techniques to analyze and identify solutions for complex operational or internal controls issues.

Please read the following important information to ensure you submit everything we need to consider your application

  • It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/19/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered. Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. P lease ensure EACH work history includes ALL of the following information:
  • Job Title (include series and grade if Federal Job)
  • Duties (be specific in describing your duties)
  • Employer's name and address
  • Supervisor name and phone number
  • Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
  • Start and end dates for each grade/pay level if you've held a federal position.
  • Full-time or part-time status (include hours worked per week)
  • Salary

Education

EDUCATIONAL SUBSTITUTION : There is no educational substitution at this grade level. Voluntary Separation Incentive Payment (VSIP): Per 5 CFR 576.202, An employee who receives a Voluntary Separation Incentive Payment (VSIP) and later accepts employment for compensation with the Government of the United States within 5 years of the date of the separation on which the VSIP is based, including work under a personal services contract or other direct contract, must repay the entire amount of the VSIP to the agency that paid it (proof of payment is required) before the individual's first day of reemployment. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Common definitions for hiring terms found in this announcement.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review https://support-usahire.opm.gov/hc/en-us/articles/45424542500371-How-to-request-a-reasonable-accommodation . Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page . If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position. DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities. It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service. Note : If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity. Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Accountability

Attention to Detail

Customer Service

Decision Making

Flexibility

Influencing/Negotiating

Integrity/Honesty

Interpersonal Skills

Learning

Reading Comprehension

Reasoning

Self-Management

Stress Tolerance

Teamwork

Required Documents

Resume: You must submit a resume that clearly demonstrates you have experience that meets the requirements of this position as outlined in the "Qualifications" section. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Your responses to the job questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/13083945 , which are submitted through the on-line application process in USAJOBS, DO NOT need to be attached as an additional document to your application. Are you a veteran? You must provide acceptable documentation of your preference or appointment eligibility. The member 4 copy of your DD214, "Certificate of Release or Discharge from Active Duty," is preferable. If claiming 10 point preference, you will need to submit a Standard Form (SF-15) , "Application for 10-point Veterans' Preference." If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. View more veterans' information . Are you a current or former Federal employee? Submit a copy of your official SF-50* (no text version) or other official "Notification of Personnel Action" document that shows the following information:

your appointment in the competitive service

tenure

grade and step

full performance level

a copy of your agency notice,

a copy of your most recent performance rating, and

a copy of your most recent SF-50*, Notification of Personnel Action, noting your current position, grade level, and duty location.

Position title

Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)

Agency

Beginning and ending dates of appointment

* A General Adjustment, Detail, Any Award (Cash, Time Off, Performance, etc.) or Realignment SF-50 may NOT have the information needed.

If you are relying on your education to meet qualification requirements:

  • Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
  • Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

  • Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration. Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
  • Click the Apply Online button.
  • Answer the questions presented in the application and attach all necessary supporting documentation.
  • Click the Submit Application button prior to 11:59 PM (ET) on the announcement 10/19/2026.
  • If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
  • Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
  • Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
  • Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
  • Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

Agency contact information

HROC Staffing Help Desk

Phone 952-697-8380 Email [email protected]

Next steps

Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. Your status will be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Track this Application." We expect to make a final job offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. Telework : USCIS provides episodic telework opportunities for eligible employees serving in positions approved to work at an alternate work site in accordance with agency policy. Teleworkers are expected to work during dismissals and closures or request leave. You will be expected to report for work at a USCIS facility based on the needs of the hiring office. USCIS may fill one or more positions using this vacancy. Additional information pertaining to your interest and availability for this position may be needed after the closing date of the job opportunity announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration. Conditions of Employment Reminder: If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment , and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Citizenship and Immigration Services