Operations Support Senior Associate
Full Job Posting
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
Who You Are
You are a detail-oriented problem solver who enjoys supporting technical operations, improving processes, and helping teams work more efficiently. You are comfortable working with systems, analyzing data, creating documentation, and collaborating with experienced team members to support critical data center operations.
As an Operations Support Senior Associate, you will provide operational and technical support to Data Center teams, assist with process improvements, and contribute to projects that enhance service delivery and operational effectiveness.
Support Technical Operations
Assist with the resolution of routine technical issues and escalations under the guidance of senior team members.
Provide support related to system functionality, cable certification, fiber and cable testing, and installation review processes.
Collaborate with Data Center teams to identify and recommend solutions to operational challenges.
Drive Process Improvements
Review operational processes and workflows to identify opportunities for greater efficiency and effectiveness.
Participate in initiatives that improve provisioning timelines, operational consistency, and overall service quality.
Support implementation of process enhancement solutions.
Provide Systems Support
Support business-critical systems used by Data Center Operations, including platforms such as Remedy, Oracle, and Siebel.
Assist with troubleshooting user access, single sign-on issues, system requests, and other operational support needs.
Partner with experienced team members to resolve identified system issues.
Analyze Data and Trends
Investigate operational issues and customer concerns to identify trends and recurring support needs.
Utilize reports and data analysis to help determine root causes and recommend corrective actions.
Perform data validation and cross-checks to ensure accuracy and consistency.
Create Documentation and Training Materials
Develop and maintain technical and operational documentation for internal teams.
Assist in creating training materials, job aids, and process guides.
Support knowledge-sharing initiatives across the organization.
Support Testing and Projects
Participate in User Acceptance Testing (UAT) activities by documenting results and validating system functionality.
Manage assigned portions of larger operational or technology projects.
Track project deliverables and communicate progress to stakeholders.
What You'll Bring
1+ years of experience in operations support, technical support, systems administration, data center operations, or a related field.
Advanced Diploma, Associate Degree, or Bachelor's Degree, or equivalent combination of education and experience.
Strong analytical and problem-solving skills.
Excellent organizational and documentation abilities.
Experience working with business systems and operational tools is preferred.
Ability to collaborate effectively within a team environment and learn from experienced technical professionals.
Basic knowledge of data analysis, process improvement, and project coordination.
Why Join Us
You'll have the opportunity to work alongside experienced operations professionals, contribute to the success of critical data center operations, and build valuable technical, analytical, and project management skills while supporting a global digital infrastructure platform.
The targeted pay range for this position in the following location is / locations are:
United States - Dallas Infomart Office DAI : 71,000 - 107,000 USD / Annual
Canada - Toronto Office TRO : 67,000 - 101,000 CAD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
- As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
- Employee Assistance Program : An Employee Assistance program is available to all employees.
- Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .
- Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
- We use artificial intelligence in our hiring process. Learn more here .
Requirements
- 1+ years of experience in operations support, technical support, systems administration, data center operations, or a related field.
- Advanced Diploma, Associate Degree, or Bachelor's Degree, or equivalent combination of education and experience.
- Strong analytical and problem-solving skills.
- Excellent organizational and documentation abilities.
- Experience working with business systems and operational tools is preferred.
- Ability to collaborate effectively within a team environment and learn from experienced technical professionals.
- Basic knowledge of data analysis, process improvement, and project coordination.
About Equinix, Inc.
Global provider of data center colocation and interconnection services.
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